• Develops strategic plans for optimized performance
• Review operational effectiveness by overseeing employees, establishing a highly motivational work environment, and implementing changes
• Interviews, selects, trains, and manages Driver Managers and Supervisors
• Ensures all personnel have been trained and/or retrained according to operational procedures
• Follows up with new drivers at regular scheduled intervals on their performance
• Reviews manpower needs and ensures proper coverage including managing driver dispatch for route personnel
• Ensures drivers are reporting to work on time and in complete uniform ready to work
• Ensures employee development by providing ongoing feedback to teams concerning strengths and areas of needed improvement using DriveCam reporting and customer feedback
• Investigates and acts on feedback regarding drivers and safe operational practices
• Responsible for planning of future books offs and run change assignment
• Ensures compliance with safety standards, adherence to all DOT and FMCSA regulations
• Ensures that all company standards are met for all drivers in the areas of appearance, training, education, safety, and regulatory compliance
• Make sure drivers are properly credentialed to operate a commercial motor vehicle
• Work closely with HR to address all levels of personnel matters
• Work with drivers to ensure good labor relations are maintained
• Ensure the following of the CBA to ensure proper handling of grievance process
• Review electronic DOT logs and/or paper DOT logs. Monitors on-time performance on a real-time basis
• Determines the appropriate level of discipline based on company policy
• Executes termination of employment if coaching, counseling, disciplinary action fails

• Bachelor's degree preferred
• 5+ years in operations leadership
• Excellent leadership, communication, and interpersonal skills
• Ability to analyze data, generate reports, and make data-driven decisions
• Ability to exercise considerable diplomacy, judgment, and discretion in establishing and maintaining good working relationships and discretion with the company and union officials
• Safety and Workers Compensation, Labor relations, and CBA experience preferred
• Proficient in Microsoft Office with emphasis on Excel, Windows applications, e-mail etc.
• Ability to travel as needed

• Comprehensive Wellness Coverage - Competitive Medical, Vision, and Dental plans, including multiple FSAs (Health and Dependent Care).
• 401(k) Matching – 401(k) plan with up to 4% company matching contributions.
• Flexible Time Off - Take time off when you need it, as you need it, subject to business needs and manager approval.
• Paid Parental Leave - 8 weeks of fully paid leave to support new parents and growing families.
• Company Paid Life Insurance – Basic company-paid life insurance equal to your annual salary.
• Lifestyle Spending Account – Receive up to $600 per year for eligible lifestyle-related services.
• Tuition Support - Up to $5,250 per year reimbursed for your continued education and development after 12 months of continuous service.
• 24/7 Employee Assistance Program - Free, confidential support for mental health, legal, financial, and family issues, including up to 5 free counseling sessions per year.
• Free Travel Perks – Complimentary travel on FlixBus and Greyhound for you and eligible dependents.

Greyhound is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy, or any other characteristic protected by law. Our policy of equal employment opportunity applies to all aspects of employment. We are committed to fostering a fair and merit-based workplace where every employee feels valued and respected.