Summary of Job Description:

The Senior Manager, Field Human Resources partners with Operations management (VPOs/RDOs/ACOs/GMs) in support of Panda’s Culture and Environment, Leadership Development, Associate Relations, and Engagement and Retention, typically three Regions. This position works with management to enroll store associates in the company’s mission, values, and culture. The Senior Human Resources Manager (Field) works with oversight by the FHR Director based on experience.

Job Responsibilities:

• Serve as a Culture Ambassador to elevate our culture and environment by connecting with managers and associates during store visits. Identify opportunities for improvement and provide feedback to the leadership team for growth. Promote a culture of recognition/acknowledgement to improve employee engagement. Develop and implement strategies to improve retention.
• Serves as a strategic business partner by working closely with SVP, VPOs/ZVPs/RDOs to ensure HR practices align with business objectives and support the overall strategic direction. Defines current & future needs of the region/zone. Conducts regional/zone analysis to identify improvement areas and provide recommendations.
• Provides ongoing performance coaching and feedback to Operations leaders regarding issues of management style, communications, associate interactions, performance management, and career and leadership development.Focuses on the development of ACOs and above to elevate their competencies and leadership skills. Provides training to store level managers and above to ensure compliance with labor laws and regulations.
• Partners with Associate Relations team to support Ops leadership on associate relations issues and progressive discipline process. Provides guidance on corrective disciplinary processes. Follows up to ensure improvement and progress.
• Facilitate semi-annual People Planning and participate in panel interviews to calibrate people assessment, evaluate current bench and identify future needs to support the region/zone’s growth.
• Partners with legal and participates in resolution of associate relations cases, EEOC claims, attorney letters, mediations and lawsuits.
• Reviews AIM surveys, conducts 360 surveys or Management Style Surveys for Ops management team to identify areas of strengths and improvement areas.
• Analyzes HR metrics and data (turnover, AR cases, minors workforce, effective store visits, Corrective Action Index, etc.) to identify root cause and provide recommendations for improvements.
• Supervises field HR staff; providing associate(s) with development and coaching, performance evaluation, and career progression opportunities.

Must Reside in one of the following areas:

• Connecticut
• Pennsylvania
• Massachusetts
• New Jersey
• New York

Work Environment

• This role involves regular local travel and occasional overnight travel (25–50%), varying by region. Candidates must be able to meet these requirements, with or without reasonable accommodations.

How we reward you:

• 401K with company match
• Yearly bonus opportunity*
• Full medical, dental, and vision insurance *
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays*
• Continuous education assistance and scholarships*
• Income protection including Disability, Life and AD&D insurance*
• Bereavement leave*
• Benefits available for eligible permanent full time associates

Your background and experience:

• Bachelor’s degree required; business and/or HR majors preferred.
• 10+ years of HR experience, with 5+ years of HR Generalist experience in associate relations, training and development, recruiting, and people management or equivalent Operations management experience, preferably in a retail/hospitality operations environment.
• Successful completion of initial and periodically required trainings.
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Pay Range: M3: $127,000 - $178,000/Per Year

• Within the range, individual pay is determined using various factors, including work location and experience.

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Panda Strong since 1983:

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here:

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to TASupport@PandaRG.com.