• First contact within 24 hours of claim assignment.
• Inspection completed within 72 hours of first contact.
• Return/Upload of file within 48 hours of completing inspection.
• Explanation provided in claim management systems (FileTrac & XactAnalysis, if applicable) if time standards are not met.
• All file activity addressing contact, coverage, investigation, evaluation, subrogation, salvage, and resolution must be documented in the file of the appropriate claim system.
• Adherence to loss notice requirements, directions, client guidelines, local/state requirements, and special requests from Client.
• Consistently demonstrate excellence in adherence to high quality standards and client requirements.
• Responds to ALL communication from Charles Taylor Adjusting Staff or Charles Taylor Clients within 8 business hours.

• Three (3) to five (5) years minimum previous field property adjusting experience with all loss types – residential and commercial.

• Minimum claims handling experience of 250 residential and commercial claims up to $100,000.

• Proficient in Xactimate and XactAnalysis.

• Thorough knowledge of Dwelling Fire, HO3, HO4, HO6 policy.

• Thorough knowledge of COP/CPP/BOP policies and commercial claim handling.

• Thorough knowledge of building materials and construction principles.

• Provide exceptional customer service.

• If you see yourself as a master of customer service, we want to hear from you!

• Microsoft Office Skills (Word, Excel, Outlook, and Internet Explorer).

• Business writing skills. You must be able to effectively and professionally communicate with Charles Taylor management, clients, insureds, contractors, and various other parties involved in the insurance claim process.

• An Independent Spirit, highly efficient in time management.

• You must be results-oriented and looking to work with a production-based company.

• Valid Driver's License, a good driving record and a clean and presentable vehicle for business use. We recommend vehicles with high mpg ratings.

• Must be able to pass a criminal background check.

• Must be a licensed as required by state and local laws.

• Experience with Symbility Claims platform.
• Experience with FileTrac Claims Management system.
• Certifications: Haag, IICRC, Xactimate Certifications - Level I, II, III.
• Education – College Degree.

• Ability to talk and hear.
• Ability to see and read.
• Reaching and manual dexterity for operating computer keyboard.
• While performing the duties of this position, auto travel will be required.
• The IC is required to extend hands and arms in various directions to handle files and associated paperwork; use hands/fingers in repetitive motion in keyboard usage; use hands/fingers to efficiently utilize a writing instrument.
• Stooping kneeling, crouching, crawling, standing, sitting, walking, pushing, pulling, relative to investigating claims.
• Expressing or exchanging ideas by means of the spoken word is required, as well as the ability to convey detailed/important instructions in an accurate manner.
• Ability to frequently talk or hear on a telephone and receive detailed information through oral communication is required.
• Exertion up to 50 pounds of force is occasionally required and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Visual activity requirements are those of Clerical Administrative. This is a minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, computer terminal, extensive reading, operation of machines, and using measurement devices.
• Ability to ascend or descend stairwells.
• Ability to climb up to and on rooftops.
• Ability to climb ladders to inspect roofing/structural damage, and in some cases the ability to enter enclosed or confined spaces.
• Ability to maintain balance when walking on narrow, slippery, or sloping surfaces.
• Ability to work outdoors, exposed to all weather conditions.

• On-site Inspections.
• Damaged buildings and structures.
• Residential and commercial business settings.
• Exposure to all weather conditions.
• Heights.
• Confined spaces.
• Catastrophic events.
• Time split between office and field work.
• High levels of social contact and interaction with internal and external customers and vendors.

Why join Charles Taylor?

Equal Opportunity Employer