Summary:

We are seeking a compassionate, organized, and detail-oriented Front Desk / Medical Assistant to join our psychiatry practice. This role supports both front office operations and clinical workflows to help deliver high-quality mental health care. The ideal candidate will provide excellent patient service, assist providers with patient care activities, maintain accurate records, and protect patient confidentiality at all times.

Key Responsibilities:

Clinical Support:

• Assist psychiatrists, nurses, and other clinical staff with patient assessments, visit preparation, and care coordination.
• Prepare patients for appointments, including obtaining vital signs, updating medical histories, and documenting relevant information accurately.

Administrative Duties:

• Schedule, confirm, and manage patient appointments while maintaining an organized appointment calendar.
• Answer phone calls, respond to patient inquiries, and route messages promptly and professionally.
• Process patient information and maintain accurate medical records in compliance with HIPAA and practice policies.
• Support insurance verification, prior authorizations, billing inquiries, and other administrative tasks as needed.

Front Desk and Patient Service:

• Greet patients and visitors warmly, assist with check-in and check-out, and ensure a positive patient experience.
• Verify demographic and insurance information, collect required forms, and communicate next steps clearly to patients.

Patient Care:

• Provide compassionate support to patients and their families during visits.
• Provide general information about office procedures, treatment plan follow-up, medication refill processes, and available mental health resources within scope of role.
• Assist with referrals, records requests, and coordination with outside providers or agencies as directed.

Team Collaboration:

• Collaborate with providers and administrative staff to support efficient patient flow and continuity of care.
• Participate in team meetings, follow established protocols, and contribute ideas for improving practice operations.

Qualifications:

• High school diploma or equivalent required; Medical Assistant certification preferred.
• Previous experience in a psychiatric, behavioral health, medical office, or patient-facing healthcare setting preferred.
• Medical Assistant certification strongly preferred.
• Excellent communication, customer service, organization, and interpersonal skills.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Proficiency with electronic health record systems, scheduling software, and standard office technology.

Key Competencies

• Analytical and problem-solving skills
• Attention to detail and accuracy
• Time management and prioritization
• Customer Service Orientation
• Professional communication
• Team collaboration
• Confidentiality and compliance awareness
• Ability to view and enter data accurately into electronic systems.
• Ability to communicate effectively by phone, email, and in person.

Physical requirements:

• Prolonged periods of sitting at a desk