Position Summary

The Golf Membership Events Lead Coordinator for The Biltmore Club serves in a supervisory role to ensure all aspects of membership events and Club experiences run seamlessly. As an ambassador of The Biltmore brand, this position elevates member satisfaction through exceptional service, engagement, and event execution. Works directly with the Director of Golf Operations, golf management team, food and beverage and banquets to ensure successful execution of golf member activations

Responsibilities

Include the following. Other duties may be assigned at the sole discretion of the resort and the Director of Golf Operations Director.

• Proactively builds relationships with members and creates exceptional experiences through engagement.
• Handles service recovery for member questions and concerns.
• Maintains a high profile among members while upholding and enforcing Club rules and standards.
• Creates and manages the annual calendar of social and membership events for The Biltmore.
• Collaborates with the Executive Chef, Banquet Department, and Stewarding to create BEOs and execute events.
• Manages all Member Clubhouse food and beverage operations.
• Ensures front and back-of-house compliance with departmental policies, procedures, and local/state/federal regulations.
• Supports the Membership Department as needed.
• Performs additional related duties as assigned.
• Demonstrates ability to work under pressure and manage stressful situations with professionalism.
• Maintains schedule flexibility to meet operational needs.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience and Education Required

• Education & Experience
• Minimum of two years of related experience in hospitality, events, or club operations.
• Associate degree or equivalent combination of education and experience preferred.

Skills Required

• Language Skills
• Ability to read and interpret business communications, professional journals, and operational procedures.
• Ability to write reports, correspondence, and event documentation.
• Ability to comfortably address questions from members, managers, and guests.

• Mathematical Skills
• Ability to calculate percentages, proportions, and basic financial figures associated with event budgeting.

• Reasoning Ability
• Ability to solve problems and manage variables in dynamic situations.
• Ability to interpret written, oral, diagram, or schedule instructions.

• Computer Skills
• Proficiency in Microsoft Office: Word, Excel, Publisher.
• Familiarity with social media and event marketing.
• Knowledge of Google Suite is a plus.

Physical Demands

• Requires regular speaking, listening, standing, walking, and sitting.
• Must be able to lift up to 20 pounds occasionally.
• Must be able to work indoors for extended periods and use computer equipment effectively.

Success Criteria

Membership is a fast-paced and dynamic environment. Candidate must be able to think out of the box, be highly aware of the needs of the department, have a sales, marketing and advertising mentality and be very pro-active and understand how to quickly turn situations around. Should be a go-getter, able to handle stressful situations without seeking assistance and be able take ownership with certainty.

• Team Player
• Demonstrates co-operation within the team and with other departments
• Listens carefully and works well with others
• Has a positive influence on others in the team and clearly enjoys working with people
• Guest Focused
• Anticipates guests’ needs and is sensitive to people from all cultures
• Has a natural, warm smile and a friendly and passionate approach
• Demonstrates confident, helpful and genuine behavior with internal and external guests
• Delivers their Best
• Has energy and sense of urgency for his/her work
• Resourceful, makes things happen and looks for ways to work more efficiently
• Always looks their best and acts appropriately (e.g. approaching guests, body language)
• Composed
• Able to stay calm under pressure
• Demonstrates maturity and ability to cope with the unexpected
• Never lets personal feelings interfere with delivering the highest standards
• Trustworthy and responsible
• Excellent records of attendance and punctuality
• Is reliable and demonstrates the ability to work without supervision
• Demonstrates a high level of personal integrity, honesty and trust
• Time Management
• Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
• Makes decisions in a timely manner
• Listening
• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees

Licenses or Certifications

• N/A

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.

• This job description is not an exclusive or exhaustive list of all job functions than an employee in this position may be asked to perform from time to time.