About the Role

Channel Fusion is building and growing the infrastructure that powers co-op marketing programs for enterprise brands and their dealer networks. As a Bilingual Client Program Specialist, you will be the front-line partner for German- and English-speaking clients — helping dealers optimize their marketing investments, navigate program guidelines, and trust that their claims and preapprovals are handled with accuracy and care.

This is a role for someone who takes pride in both the quality of their client relationships and the precision of their operational work. You’ll thrive in an environment where outcomes matter, AI powers productivity, and customer experience drives every decision.

Ownership & Scope

You Own

• German/English client communication and relationship continuity
• Day-to-day dealer support across inbound and outbound channels
• Claims processing and preapproval decisions within program guidelines
• Review of German-language marketing materials for brand and program compliance
• Co-op budget optimization guidance for dealer partners
• Dealer training and portal navigation coaching
• Accuracy and efficiency metrics on your case load

You Do NOT Own

• Program rule design or client contract terms — owned by Client Program Leads
• Technical platform issues or site defects — owned by Engineering/IT
• Marketing strategy for dealers — you advise on compliance, not creative direction
• Final escalation authority on disputed claims — owned by Program Managers

What You’ll Do

Client Relationship Management

• Cultivate and maintain strong relationships with brand clients, dealer networks, and co-op marketing program contacts in both German and English.
• Serve as the primary point of contact and subject matter expert for all customer inquiries and support needs within your assigned portfolio.
• Provide exceptional inbound and outbound support to German- and English-speaking dealer and consumer networks, following company standards and procedures.
• Offer troubleshooting assistance for network issues and inquiries, escalating site issues to the relevant internal teams with clear documentation.

Co-op Marketing Program Support

• Assist German- and English-speaking dealers in optimizing co-op marketing budgets and planning their program activities.
• Ensure that dealers’ marketing activities comply with program rules, deadlines, and reporting obligations.
• Execute operational tasks accurately and independently within required service level agreements.

Claims Processing & Preapprovals

• Apply your knowledge of client program guidelines and business rules to review, exercise independent judgment, and process claims and preapprovals with accuracy.
• Review German-language marketing materials for brand compliance and co-op program adherence.
• Maintain processing efficiency and accuracy metrics as core performance outcomes.

Knowledge & Team Enablement

• Continuously expand your knowledge of co-op marketing applications, best practices, industry influences, and compliance requirements.
• Train and coach dealers and agencies to navigate and execute co-op marketing activities through online portals.
• Support new hire onboarding and training efforts in collaboration with team members.

Qualifications

Required

• Bilingual fluency in German and English (speaking, reading, and writing) — required for client communication and German-language material review.
• Strong client-facing communication skills with the ability to navigate complex or sensitive program issues with professionalism.
• Detail-oriented with the ability to manage multiple cases, projects, and deadlines simultaneously without errors.
• Strong relationship-building skills and a customer-first orientation.

Preferred

• 2+ years of experience in a client-facing, program administration, or operations role — B2B experience a plus.
• Proficiency in data analysis, reporting, or marketing analytics tools.
• Knowledge of co-op marketing programs, guidelines, and compliance requirements.
• Comfort using AI tools to improve productivity and communication workflows.

Our Core Principles

• Customer Obsessed — Relentlessly focus on improving experiences for brands, dealers, and stakeholders.
• Process Innovation — Continuously reimagine how work gets done, turning complex operations into streamlined competitive advantages.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Remote