About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Solutions Engineer – Agents & Automation is responsible for building and delivering enterprise agent solutions using Microsoft Copilot Studio, Azure AI Foundry, and Agent 365.

This role focuses on hands-on implementation of declarative and custom-engine agents, integration with enterprise systems, and establishing governed, scalable environments for agent development and lifecycle management. This includes configuring Power Platform environments, developing declarative and custom agents, and implementing scalable, governed architectures across Power Platform and Azure.

The Solutions Engineer is responsible for translating designs into production-ready solutions, driving consistent and secure delivery, and accelerating reuse through proven patterns.

This is a hands-on role focused on applied AI and agent-based automation, helping organizations establish scalable, governed agent capabilities within SHI’s Microsoft Services practice. This role sits at the intersection of AI innovation, human experience, and responsible AI enablement. It offers the opportunity to shape how organizations build lasting capability with Microsoft agents while contributing to the evolution of SHI’s Microsoft Services practice.

Role Description

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

Other Requirements

The estimated annual pay range for this position is $150,000 - $200,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status