Position Summary

Advocate for customers, obtain entitlements, coordinate transportation between ChangePoint and other service providers. The Out of Area Coordinator is expected to cooperate as a team member in the provision of a therapeutic environment that encourages each customer's emotional growth. This position may provide family support services in the home. This position will be expected to maintain an acceptable level productivity as measured by billable hours. The position is expected to meet all standards for clinical documentation.

Duties and Responsibilities

1. Coordinates and tracks required documentation and authorizations for each

ChangePoint facility

2. Assists staff with initial placement paperwork and search packets

3. Coordinates training and tracks employee participation for CFT/ART's

4. Source and maintain an updated list of potential placement facilities and

contacts

5. Adheres to personnel policies and comply with agency requirements for

ethical and professional behavior.

6. Protects customer confidentiality and personal rights.

7. Keeps clear, concise and accurate records of clinical activity according to

Policy and Procedures.

8. Assists customers in obtaining entitlements and benefits pertaining to

housing, income, health and other supportive services, as needed.

9. Provides assertive outreach to customers who resist involvement or have

difficulty accessing services.

10. Establishes and maintains a working relationship with personnel and referral

resources.

11. Coordinates and accompanies customers to Telemedicine doctor visits and

completes record keeping requirements for visits.

12. If qualified, provides rotating on-call coverage.

13. Must meet state standards for continued education.

14. This position requires positive and active support of the company, the

customer and the co-worker.

15. Promotes quality and safety to help maintain a safe and pleasant work

environment, follows safety regulations, and actively contributes towards a

safe workplace.

16. Must participate in quality management and quality improvement activities.

17. Provide hands on training for OOA staff

18. Keep the out of area spreadsheet updated with changes to placements/requests

19. Scheduling all of the out of area MO appointments.

20. Completing monthly COT reports for the out of area clients

21. Running the monthly ARTs and any additional ones needed due to crisis or requests by insurance.

22. Checking in with placements, MOs, clients and/or guardians more often than just once a month at the ARTs so we are providing better coordination of care.

23. Coordinating the discharge planning which has become a much bigger task recently with Care 1st

24. Completing outpatient intakes for clients when they go from our hospital to out of area or updates before they discharge back to outpatient services.

25. Completing the biannual and annual assessments for out of area clients as they come due.

26. Completing SMI applications when needed

27. Hire, Train, Supervise Out of Area Case Manager

28. Performs other duties as assigned by the Program Director or designee.

Primary Contacts

• Frequent interaction with customers and their support system, usually their family.
• Interface as needed with peers and other clinical teams members.
• Collaboration, as appropriate, with other community resources/referral agencies, with the customer's consent.

Position Requisites

Qualifications and Experience

Required:

• Associates Degree in any field; or High School Diploma; or General

Education Equivalency Certificate.

• Current Arizona Driver's License.
• Fingerprint Clearance.
• Comply with a Drug Free workplace.
• Knowledge and ability to define the needs of the customer served.

? For Those Working With SMI:

1. Knowledge of symptoms related to qualifying diagnosis.

2. Ability to identify and communicate signs of regression and deterioration.

3. Knowledge of interventions to foster self care and ADL skill development.

? For Those Working With Children/Adolescent:

1. Knowledge and training in development stages and interface of

development with childhood disorder.

2. Knowledge of Behavior Management and ability to develop age-

appropriate interventions.

3. Able to communicate at an age-appropriate level.

? For Those Working With Substance Abuse:

1. Able to identify signs and symptoms of Substance Abuse and Chemical

Dependency.

2. Knowledge of range of treatment for dependence including relapse,

prevention, strategies and self help groups.

3. Able to provide a diagnostic impression per DSM IV criteria for Substance

Abuse and Chemical Dependency.

4. Knowledge of history of substance dependence and of the

biopsychosocial influences and effects of dependencies.

? For Those Working With DD:

1. Knowledge of symptoms related to qualifying diagnosis.

2. Ability to identify and communicate signs of regression and deterioration.

3. Knowledge of Article 9 (customer rights) of State Requirements.

4. Knowledge of Customer Intervention Techniques relative to self care and

ADL skill development.

Preferred:

• One year Behavioral Health experience.
• CPR and First Aid certification.
• Knowledge of entitlement process and local resources.

Skills/Abilities

Required:

• Fluent in English, both verbally and in writing.
• Literate.
• Able to effectively employ analytical and problem-solving skills.
• Able to prioritize, handle multiple tasks with customer.
• Ability to accurately complete difficult paperwork in a timely manner

producing professional documents, charting in customers charts, and record

keeping using TJC, HCIC and DHS standards.

• Leadership skills

Preferred:

• Experience and training in crisis intervention.
• Familiar with psychotropic drugs and their side effects.

Working Conditions

Physical Requirements

Able to sit for extended periods of time.

Able to speak clearly in ordinary conversation and phone communications.

Able to hear ordinary conversation and phone communications.

Emotional Capabilities

Able to work with customers who are emotionally distressed, in crisis.

Able to work with individuals who have been abused or perpetrated abuse.

Able to work with customers who abuse substances.

Equipment Operation

Able to drive a vehicle.

Able to operate general office equipment.

Environmental Conditions

Air conditioned and/or heated office setting.

Outdoors.

Accommodation(s)

Will accommodate as appropriate and reasonable.

Confidentiality Level

I understand that State and Federal Laws strictly prohibit unauthorized access, use, modification, disclosure, or destruction of confidential, sensitive or protected health information. Penalties for violation may include ChangePoint disciplinary action, including termination of employment, and/or criminal or civil action.

I certify that I have read and understand my job description and the above Employee Confidentiality Statement

_______________

Out of Area Specialist Date

________________