In alignment with the mission of Academic Affairs to ensure academic equity, integrity and quality; the Office of Academic and Community Standards (OACS); the Academic Assistant supports OACS Academic Associates, Academic Sr. Associates, and Academic Specialists in their workflows and in their partnerships with university stakeholders during the intake, acknowledgement, and communications related to learner complaints and policies for which OACS is the operational owner or acts as the university decision-making designee. This includes, but is not limited to university policies related to academic honesty, grade appeals, learner code of conduct, professional ethics and standards, academic standing, and discrimination and harassment.

Essential Duties & Responsibilities:

Daily Workflow (may include):

• Intake and manage, within Service Level Agreements: Academic policy violation and appeal cases (Academic Integrity and Honesty, Learner Code of Conduct, Professional Standards, Grade Appeals, Learner Grievance, Discrimination, Harassment/Assault); Complaints: Academic, Executive, Third Party; Special Credit Requests; Red Card process; Academic Standing Appeals).

Communication & Evaluation/Assessment:

• Identify patterns and actions related to those patterns to assess and improve workflows and OACS communication.

Cross-Functional Work:

• Assist research/documentation projects.

• Pull documentation for workflow cases (e.g., Academic Integrity and Honesty).

• Assist President’s Designee workflow.

• Tracking of workflows, feedback to staff on improvement/efficiency, etc.

Other:

• Schedule rooms, meetings.

• Coordinate projects.

• Coordinate workflows for rotation/schedules

• Other duties or projects as needed.

Job Skills:

Required Qualifications

• Microsoft Suite

• Zoom

• Basic Data entry

• FERPA or privacy training

Preferred Qualifications

• ERP Applications: SalesForce

• PeopleSoft

• Able to work independently
• Able to prioritize work
• Able to remain flexible and shift focus as needed

• Able to function in an online education environment with little to no face-to-face interaction with students

• Able to work with a diverse student population

• Experience with, or ability to work with adult students

Work Experience:

• Minimum of 3 years experience in academic administration, advising or transferable experience.

Education:

• Bachelor’s degree from an accredited institution required.

Other:

• Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%).

• Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.

• If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.

• Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.

• This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.

• Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.

• Accommodations related to schedule may be considered.

• Able to access information using a computer.

• Other essential functions and marginal job functions are subject to modification.

Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position.

$23.00 - $28.00 is the expected starting pay for this position. This offer is based on current budgetary guidelines and additional factors outlined below.

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.

Careers - Our Benefits, Strategic Education, Inc

SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

$20.00 - $30.50 - Hourly

If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.