The Office Manager is responsible for overseeing the daily administrative operations and overall facility coordination to ensure an efficient, organized, and professional work environment. Serving as the key point of contact and front-office representative, this role provides exceptional customer service to employees, executives, clients, vendors, and visitors while managing office communications, administrative support functions, and facility-related activities. The Office Manager plays a key role in maintaining smooth office operations through strong organization, attention to detail, and the ability to effectively prioritize and multitask in a fast-paced environment. The successful candidate will exhibit Kern’s core values of Teamwork, Safety, Excellence, Integrity, and Connection.

Job Function

• Oversee daily office operations to ensure an organized, efficient, and professional work environment.
• Serve as the primary point of contact for employees, executives, clients, vendors, and visitors.
• Professionally greet and direct visitors while maintaining office security and visitor sign-in procedures.
• Answer, screen, and route incoming phone calls, emails, and general office communications in a timely and professional manner.
• Coordinate facility-related activities including office maintenance, repairs, vendor services, and workspace readiness.
• Manage office supplies, equipment, and inventory to maintain operational efficiency and cost control.
• Coordinate conference room scheduling, office logistics, workspace setups, meetings, appointments, travel arrangements, and company events.
• Manage incoming and outgoing mail, deliveries, and packages.
• Maintain reception, break room, conference rooms, and common areas to ensure a clean, safe, and welcoming environment.
• Provide administrative support to leadership, department teams, and cross-functional initiatives as needed.
• Monitor and maintain office systems, administrative procedures, and facility standards to support smooth day-to-day operations.
• Support special projects and other duties as assigned.

Knowledge Skills

• Strong organizational, multitasking, and time management skills with the ability to prioritize competing responsibilities.
• Excellent verbal and written communication skills with a professional and customer-focused demeanor.
• Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and general office technology and systems.
• Knowledge of office administration, reception operations, and facility coordination practices.
• Strong attention to detail with the ability to maintain accurate records and documentation.
• Ability to work independently, exercise sound judgment, and solve problems effectively in a fast-paced environment.
• Skilled in coordinating meetings, schedules, travel arrangements, and office logistics.
• Ability to build and maintain positive working relationships with employees, leadership, vendors, and visitors.
• Strong customer service skills with the ability to professionally manage front desk and visitor interactions.
• Ability to adapt to changing priorities and support cross-functional business needs.
• Experience managing vendors, office supplies, invoices, and administrative tracking activities preferred.

• Understanding of workplace safety, office procedures, and professional business practices.
• Demonstrated reliability, professionalism, and commitment to maintaining an efficient office environment.

Education / Experience

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
• 5–7 years of experience in administrative support, office management, executive assistance, or a similar role.