Title: Operator

Reports To: Business Area Manager/ Lead Operator

Full Time Position

Non-Exempt Employee

Educational Requirements: High School Diploma or Equivalent

Minimum one year experience working in a medical facility

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Position Summary

Answer and direct telephone calls in a polite and informative manner.

I. Reporting Relationships:

Reports directly to the Lead Operator and Administrative Support Manager

II. Principle Accountabilities

Administrative

• Operate an electronic attendant console and answer all in-bound calls and transfer or direct calls to the party the caller requests or determine where the caller should be directed, based on information about the purpose of the call.
• Process calls when physicians are on trauma call.
• Communicate with IT when phone system is not functioning properly and assist in trouble shooting phone issues when applicable.
• Train new employees on how to use the phone system if directed by Lead Operator.
• Run phone reports monthly and as requested.
• Backup to processing mail when Administrative Float is out of office.
• Sort, scan and distribute mail.
• Send out FEDEX/UPS packages as needed.
• Translate when needed.
• Update telephone directory as necessary to maintain complete and accurate listings.
• Perform other duties as assigned.

III. Physical Requirements:

• While performing the duties of this job, the employee is frequently required, but not limited to: Sit, Stand, Walk, Bend, Twist, Reach, and Stoop/Kneel.
• The employee must occasionally lift and/or move up to 30 pounds
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, and the ability to adjust focus
• The employee will have to spend long hours sitting and using office equipment and computers, which can cause muscle and eye strain
• Occasional stress from dealing with multiple tasks and patients

IV. Other Requirements

• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests
• Knowledge of medical insurances.
• Manages difficult or emotional situations; Responds promptly to patients’ needs; Solicits customer feedback to improve service; Responds to requests for service and assistance;

Meets commitments.

• Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Prioritizes and plans work activities; Uses time efficiently.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Knowledge of Intergy, Microsoft Office Applications, and the ability to operate basic Internet software. The individual should be able to operate a computer in order to accurately enter data into a database, search for information, send and receive email and attachments. Must use the internet to access schedules, research insurance information, etc.

V. PROFESSIONAL BEHAVIOR

• Places the patient’s safety, comfort, dignity, and convenience before all other considerations.
• Behaves with courtesy and respect when speaking to patients, health professionals, and others.
• Strives to develop and maintain mutually beneficial long-term relationships with patients, business partners, accountants, attorneys, community leaders and coworkers.
• Displays flexibility and adaptability in response to departmental and professional changes.
• Communicates efficiently with staff and management.
• Is honest and seeks to do the right thing with respect to every decision.
• Seeks to assist other staff members in down time.
• Adhere to strict HIPAA and OSHA regulations.
• Ability to perform and focus on multiple tasks.
• IXE attire should be always worn. Keep clothes clean and free of wrinkles.
• Maintain an organized and clutter free workspace at all times.

VI. SELF DEVELOPMENT

• Attends professional classes and workshops to stay abreast to current professional standards and regulations (if applicable).
• Analyzes his/her areas of strength and weakness and pursues improvement and growth.

The above is intended to describe the general content and requirements for the performance for this position. It is understood that this is not an exhaustive statement of duties, responsibilities, or requirements.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person