Job Description:

POSITION SUMMARY

The Senior Manager of Enterprise ERP Products & Services is a high-impact, results-driven technology leader responsible for guiding a product-oriented team of analysts, engineers, and administrators through the entire lifecycle for our Multi-SaaS platform ecosystem of ERP solutions. Key solutions in scope include NetSuite (for Accounting and Finance), Workday (for Human Capital Management, Payroll, and Benefits), and other critical corporate solutions.

As a key tactical leader within the Business Products & Services (BPS) function, this role serves as a tireless advocate and vital bridge dedicated to the success of our internal business partners. Shifting from a traditional project mindset to a modern "SaaS-as-a-Product" discipline, this role leads and drives execution velocity, translating financial, HR, and corporate strategies into dynamic, highly prioritized backlogs and product roadmaps that solve real-world user challenges. The Senior Manager will instill a culture of strong accountability, performance engineering, and technical excellence. They will ensure their team effectively consumes foundational services from the central Platform Products & Services (PPS) team to configure, customize, integrate, and build stable, scalable, and secure business platforms. A relentless focus on customer-centric leadership, continuous delivery, compliance, vendor management, and driving tangible business outcomes is paramount.

PRIMARY RESPONSIBILITIES & FUNCTIONS

MINIMUM EDUCATION & SKILLS REQUIRED

Educational / Experience Requirements

• Bachelor’s degree in Computer Science, Information Technology, Finance/Accounting, Business Administration, or equivalent relevant experience.

• Minimum of 12 years of professional IT experience with a specialized focus in enterprise business solutions (ERP, HCM, Finance, or Corporate Systems).

• Minimum of 7 years of direct people management experience, with a proven track record of coaching teams and managing talent in a dynamic corporate environment.

• Deep operational or configuration experience within NetSuite ERP and/or Workday HCM platforms (or similar functional products) highly preferred.

• Demonstrated experience successfully leading tech teams within an agile, product-centric IT operating model.

• Experience working in a corporate environment with strict compliance (SOX, SOC 1/SOC 2, GDPR/CCPA) mandates is desired.

• Relevant certifications (e.g., NetSuite Certified ERP Consultant/Administrator, Workday Pro, CSM, CSPO, or ITIL) are a strong plus.

Required Technical Skills / Knowledge

• Proficient understanding of core corporate business functions, including GAAP accounting, financial close processes, HR payroll cycles, employee benefits administration, and time tracking.

• Deep knowledge of SaaS technical ecosystems: configuration standards, sandbox management, environment provisioning, and automated testing tools.

• Experience overseeing complex SaaS integrations using modern patterns (REST/SOAP Web Services, iPaaS, API gateways, Workday Studio/EIBs, NetSuite SuiteTalk).

• Expert capability in applying IT General Controls (ITGCs) and implementing Segregation of Duties (SoD) strategies to ERP user provisioning.

• Expertise using Agile lifecycle management tools (such as Jira, Azure DevOps, or ServiceNow) to plan, prioritize, track, and report on team delivery. Possessing a working knowledge of ITIL-based service management frameworks and best practices.

General Knowledge and Abilities

• Results-Oriented Execution: A strong bias for action and delivery. The ability to drive technical execution, set clear team velocity expectations, and hold developers and analysts accountable for high-quality, timely deliverables.

• Product Acumen & Business Agility: Superior analytical and decision-making skills; demonstrated learning agility to master emerging system capabilities and map them to strategic business objectives.

• High-Impact Communication: Exceptional verbal and written communication skills. The ability to present complex technical topics (like data integrations or system dependencies) in a clear, relatable manner to business partners and financial auditors.

• Service Excellence: Actively behave in accordance with Les Schwab's core values. This role requires a customer-centric mindset as a mandatory behavioral expectation, ensuring the entire team treats internal business stakeholders as true strategic partners and valued customers.

• Collaborative Teamwork: Exceptional interpersonal skills with a proven track record of establishing cooperative, high-performing relationships across organizational departments and boundaries.

Physical Requirements

Primarily desk position; regularly required to sit, occasionally required to stand and walk. Requires frequent and repetitive use of hands and fingers to operate computer, mouse, keyboard, and office-related equipment and the ability to reach with hands and arms. This position requires lifting no more than 10 pounds. Specific vision abilities required by this job include close visual acuity and the ability to adjust focus. Requires the ability to communicate verbally and exchange information by phone and in person.

Work Environment

Office, non-manual work; the worker is not substantially exposed to adverse environmental conditions. The worker must be available when urgent issues arise that require their coordination or escalation (e.g., payroll processing failures, system outages during a financial close). Urgent-availability needs are rare, but the worker is expected to comply when they occur. This may include performing work outside of regular hours and/or supporting teams performing off-hours work by checking in remotely and/or in person as necessary.

This job description is not all-inclusive and is subject to change. Additional duties and tasks may be assigned, as necessary. Employment remains "AT WILL" at all times.