What You’ll Do:

• Assist patients with connecting to telehealth video visits and troubleshooting technical issues.
• Guide patients through the virtual intake process, ensuring a seamless experience.
• Collect and document vital signs, medical history, and medication reconciliation.
• Administer and complete screening questionnaires as part of patient intake.
• Handle inbound calls, assess patient needs, and provide appropriate guidance.
• Offer live phone support to answer questions and address concerns before appointments.
• Proactively manage patient care workflows from initial outreach to case resolution.
• Escalate abnormal or elevated vital signs, medical history concerns, or other clinical concerns to RNs.
• Accurately document all patient interactions using electronic health records (EHR) including but not limited to AthenaOne and Healthie; document all calls through platforms including Salesforce; utilize phone call scripts and EHR macros.
• Index patient cases based on screening results and vital signs for follow-up and prioritization.

Required Qualification:

• Minimum 3- 5 years of experience as a Certified Medical Assistant (remote CMA experience preferred).
• Medical Assistant Certification through AAMA, AMT, NHA, or NCCT.
• High school diploma or equivalent (higher education is a plus).
• Experience handling high call volumes in a fast-paced environment.
• Familiarity with EHR systems for documentation. AthenaOne experience preferred.
• Tech-savvy with the ability to quickly adapt to new platforms, including Slack and Google Suite
• Strong oral, written, and interpersonal communication skills.
• Proven ability to work successfully with diverse patient populations.
• Ability to work independently and effectively prioritize tasks.

Preferred Qualifications:

• Experience working with AthenaOne EHR, Salesforce and Slack (or similar platforms).
• 2- 4 years of telehealth or phone-based patient care experience.
• Being bilingual in Spanish is a plus.

Why Join Us?

• By joining our team, you’ll play a vital role in expanding access to virtual healthcare, ensuring that patients receive comprehensive, high-quality care from the moment they begin their telehealth visit.
• If you’re passionate about patient care and thrive in a remote, tech-driven environment, we’d love to hear from you!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.