Crew Team Member Job Description

Position Summary

McDonald’s and its independent franchisees are committed to providing training, education, and career growth opportunities to support employees at every stage of their journey. This position provides a general overview of the Acosta Crew Team Member role. Duties may vary based on business needs.

At McDonald's, a Crew Team Member role is more than just a job — it’s an opportunity to gain valuable skills, grow, and be part of a team that delivers great customer experiences.

Learn more about the role here:

https://www.youtube.com/watch?v=DiaN61vWY3A&feature=youtu.be

Benefits

Along with competitive pay, an Acosta Crew Team Member is eligible for incredible benefits, including:

• Up to 40 hours of paid vacation per year
• Health Insurance Options
• Free Meal
• Free Uniforms
• Career Advancement Opportunities
• Education through Archways to Opportunity, including opportunities to earn a High School degree and college tuition assistance
• Service Awards
• Employee Appreciation Day
• Employee of the Month
• Birthday Recognition
• Premium Pay for late night
• VOICE, Crew Referral bonus potential
• Pay Increases every 6 months
• 15% discount for family members

Key Responsibilities

1. Customer Service & Hospitality

• Greet every customer with a smile and a positive attitude; ask if the customer will be using McDonald’s App, and use customer names when applicable
• Thank each customer and ensure a welcoming experience
• Assist customers with ordering, suggestive selling, and provide accurate service
• Respond quickly and professionally to customer needs and concerns
• Maintain strong customer awareness at all times
• Work with demanding customers.
• Deliver service aligned with company hospitality standards (VOICE goals and customer satisfaction)

2. Teamwork & Work Environment

• Must interact and work collaboratively with crew and managers to meet daily operational goals
• Maintain respectful, friendly, and professional communication with all team members
• Contribute to a positive, team-oriented work environment
• Follow all directions from management promptly and effectively
• Ability to prioritize and multi-task
• Maintain a safe, respectful, and violence-free workplace by adhering to all company policies regarding workplace conduct

3. Dependability & Attendance

• Arrive to work on time and ready to work as scheduled
• Maintain consistent attendance and reliability
• Follow proper call-in procedures when necessary

4. Appearance & Professional Standards

• Wear full, clean, and pressed uniform at all times
• Ensure proper grooming and personal hygiene
• Must maintain a neat, clean, and professional appearance in accordance with company standards
• Wear required items at all times: uniform shirt, black pants (not jeans), name tag, hat, apron, and company-approved slip-resistant shoes

5. Job Performance & Operations

• Prepare and serve McDonald’s food products according to company standards
• Follow all procedures for cooking, cashiering, food preparation, and cleaning
• Demonstrate urgency, energy, and efficiency during all shifts
• Follow all company policies, including cash handling and safety procedures
• Maintain a clean, organized, and safe work environment
• React quickly and efficiently to customer needs and operational demands

6. Quality, Safety & Profitability

• Follow food safety and quality standards using approved systems (timers, production tools)
• Prepare products accurately with correct portions and ingredients
• Minimize waste and follow proper food handling procedures
• Use proper portion control for condiments and ingredients
• Maintain clean and hazard-free work areas at all times
• Operate all equipment safely and in accordance with company procedures and intended use

7. Training & Development

• Complete all required training modules and apply knowledge on the job
• Support restaurant goals, including achieving customer satisfaction and performance metrics
• Continuously seek feedback and improvement opportunities

8. Qualifications and Physical Requirements

• Must be 16 years of age or older
• Positive attitude and strong willingness to learn
• Ability to work in a fast-paced, team-oriented environment
• Strong communication and customer service skills
• Ability to stand for extended periods of time
• Ability to lift and carry up to 20 pounds
• Requires walking, bending, and performing repetitive tasks
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job

9. Work Schedule

Flexible scheduling is available based on business needs, including days, evenings, weekends, and holidays.

• Breakfast, lunch, and dinner shifts
• Late nights, Overnights, and weekends
• Part-time and full-time opportunities