Job Summary

The Outside Sales Executive is responsible for field-based customer engagement, onsite evaluations, and solution-based selling of service work, repairs, upgrades, and planned maintenance programs at American Overhead Door & Dock. The role focuses on identifying customer needs through walkthroughs of overhead doors, dock levelers, pit equipment, truck restraints, HVLS fans, safety systems, and related equipment. This position converts warm opportunities from Inside Sales while developing new customer relationships, identifying additional properties, and conducting on-site inspections to promote safety, uptime, and operational continuity for material-handling facilities.

Essential Job Functions

· Perform onsite walkthroughs to assess condition of overhead doors, dock levelers, restraints, seals, shelters, operators, and accessories.

· Generate proposals for repairs such as spring conversions, door replacements, leveler overhauls, modernization upgrades, and safety enhancements.

· Build long-term relationships with customers, including facility managers, maintenance supervisors, and operations leaders.

· Identify multi-site opportunities and expansion within existing customer portfolios.

· Document all site notes, photos, scope details, and inspection findings in NetSuite and/or CRM.

· Develop accurate, timely proposals that reflect site conditions and technical requirements.

· Present and review proposals with customers, manage objections, and close open quotes.

· Maintain an active and disciplined opportunity funnel within NetSuite and/or CRM.

· Coordinate with Inside Sales to receive warm leads and provide post-visit clarity as needed.

· Collaborate with Operations to understand technician footprint, skillset, availability, and resource limitations.

· Provide market feedback, competitive data, and customer insights to management.

· Serve as the face of the company during onsite visits, demonstrating professionalism, technical understanding, and problem-solving ability.

· Attend customer meetings, facility walkthroughs, new construction owner/operator training, and industry events as requested.

Core Competencies

· Adaptability & Accountability: Adapts to changes in the work environment, manages competing demands, open to criticism and feedback, changes approach or method to best fit the situation, and takes responsibility for own actions.

· Communication: Ability to communicate clearly and effectively in English and take direction from supervisors. Expresses ideas and thoughts both verbally and in written form, exhibits good listening skills and comprehension, responds well to questions, and writes clearly and informatively. Edits work for spelling and grammar. Presents accurate numerical data effectively.

·* Customer Relationship Management:* Builds and sustains strong, trust-based relationships with customers. Anticipates customer needs, communicates proactively, and consistently delivers on commitments.

·* Customer Service: *Provides prompt and high-quality service to team members, vendors, and internal/external customers. Ability to remain calm in stressful situations. Resolves service issues in the assigned project/department in a timely and professional manner.

·* Independence of Action: *Sets goals and determines how to accomplish defined results with some guidelines. Follows precedents and procedures. Seeks assistance when confronted with difficult and/or unpredictable situations.

· Judgment: Displays willingness to make decisions timely, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, and takes responsibility for communication including what is heard.

· Negotiation & Persuasion: Presents ideas and proposals confidently, navigates objections effectively, and reaches mutually beneficial agreements with customers, vendors, and internal stakeholders.

· Organization: Maintains clean, functional workspace, continuous workflow to meet daily/weekly/monthly deadlines.

· Problem Solving: Identifies problems, collects and analyzes data, generates alternatives, and implements effective solutions in a timely manner.

· Safety: Attends required safety meetings, follows the Injury and Illness Prevention Plan (IIPP)/Safety Plan and reports unsafe conditions, keeps workspace in safe condition.

· Sales & Revenue Focus: Maintains a strong focus on revenue generation, opportunity conversion, and customer acquisition. Proactively pursues new business while protecting and expanding existing relationships.

· Technical Proficiency: Demonstrates working knowledge of systems, tools, and equipment relevant to the role. Applies technical skills effectively and proactively builds product and process knowledge.

· Teamwork / Morale: Treats others with professionalism, gives and welcomes feedback, inspires the trust of others, displays a solution-driven mindset, offers assistance and support to co-workers consistent with this role, works cooperatively and collaboratively in group situations. Engages consistently in professional behavior.

Other Duties

· Attend staff, departmental, and other required meetings and trainings.

· Attend industry events, trade shows, and networking events as requested.

· Travel to customer and prospect locations throughout the service territory on a daily basis.

· Other duties as assigned.

Qualifications, Experience, and Education

· High school diploma or GED required; bachelor's degree in Business, Sales, or related field preferred.

· 2–5 years of experience in outside sales, field sales, or a customer-facing technical sales role.

· Knowledge of commercial building systems, overhead doors, dock equipment, or industrial services strongly preferred.

· Demonstrated ability to independently manage a sales territory, customer pipeline, and proposal process.

· Strong interpersonal and communication skills with an ability to build trust with facility-level decision-makers.

· Valid driver's license with a clean driving record required.

Computer and Equipment Skills

· Proficient in Microsoft Office Suite (Word, Excel, Outlook).

· Experience with NetSuite and/or CRM platforms for opportunity tracking and documentation.

· Comfortable using mobile tools and applications for field-based quoting and communication.

· Use of online teleconferencing software (e.g., Zoom or Teams).

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What is your experience level with overhead doors and loading docks?
• Do you have the ability to independently manage a sales territory, customer pipeline, and proposal process?

Experience:

• outside sales or field sales: 3 years (Preferred)

Work Location: In person