Our Hardwoods Elkhart Team is looking for a motivated Credit Assistant! The function of this role includes timely collection and accurate recording of accounts receivable, processing of customer applications and reviews, and credit risk mitigation.

This is a full-time ONSITE position at our Elkhart, IN location

Pay Range for this position is $20-$23/hour!

Responsibilities of a Credit Assistant

• Collections on credit accounts for branches assigned. Reviews AR Aging weekly and contacts and follows up with customers for payment on past due accounts. Communicates with customers (and/or sales team as required) to resolve short payments, returned payments, unapplied cash, disputed invoices, and accounts requiring reconciliation. Documents collection notes on the customer account in Agility. Identify accounts requiring escalation, including new and updated payment plans, for collection and confirm strategy with Credit Manager prior to implementation.
• Provide customer service by answering queries and requests such as providing document copies (invoices, PODs, receipts), updating account information, etc.
• Monitor and perform timely credit hold order releases in Agility system for assigned branches.
• Credit card payment and refund processing.
• Process and review credit applications, pull references and credit reports, verify and file resale tax certificates, follow anti-fraud procedures, register securities, submit files for approval. Notify customer and sales rep upon decision.
• Enter and maintain customer account records in the system.
• Send customer invoices via mail daily (fax/email are automated).
• Compile audit documentation as directed by Credit Manager.
• Perform general administrative duties related to the role/department as assigned. Ex) opening mail, arranging payment pick-up, filing, maintaining office supplies, etc.
• Where possible, support new/junior staff with basic questions or tasks within the Credit Assistant’s area of expertise.
• Participate actively in Credit Dept. meetings.

What would make you a great candidate?

• High School Diploma with additional training (vocational or technical) in Accounting.
• Two to three years of experience in Accounting or Accounts Receivable field.
• Experience in accounting systems
• Demonstrated computer skills, including Microsoft Word, Excel, and Outlook
• Ability to navigate the internet to retrieve necessary data
• Ability to communicate efficiently with all levels of employees, management, customers, and vendors verbally and in written form
• Ability to multi-task with speed and accuracy while prioritizing tasks
• Ability to manage time effectively in a consistently fast-paced environment with high volume
• Strong attention to detail, accuracy, and organizational skills
• Self-motivated, punctual, with strong sense of urgency
• Quick learner who possesses problem solving skills and mathematic competency
• Desire to help others, integrity, positive attitude

About Hardwoods

Hardwoods Specialty Products is the recognized premier distributor of decorative surfaces, high-grade hardwood lumber, sheet goods, and architectural grade building products serving the residential and commercial construction markets. Operating 32 distribution centers strategically located across the United States and Canada, Hardwoods is uniquely positioned to provide our customers immediate access to a large, diverse product portfolio, and our vendors a broad, significant channel to market.

We are part of a powerful group of companies, with a network of over 833 distribution centers spanning North America. . Our parent company ADENTRA comprises six brands: Hardwoods Specialty Products, Rugby Architectural Products, Frank Paxton Lumber Company, Novo Building Products, Mid Am Building Supply, and Woolf Distributing. Our brands work together as North America’s largest and most diverse supplier of specialty architectural building products, which are used to create beautiful spaces where we live, work and play. We have approximately 3100 employees across North America and growing as we are very active in the acquisition of complementary companies. Our North American Head Office is located in Langley BC, Canada.

ADENTRA and each of its flagship brands is an equal opportunity employer and is dedicated to creating an inclusive environment, welcoming applicants from all backgrounds, experiences, and perspectives. As part of our hiring process, candidates may be required to undergo pre-employment drug testing and background checks unless prohibited by state or local law.

Please note, as part of our interview process, we ask candidates to participate in a series of assessments. These assessments are designed to help more fully understand the candidate’s attributes. Assessments are administered online and take approximately 20 minutes

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Work Location: In person