Position Summary:

The position of Strategic Accounts Representative I is responsible for achieving maximum sales profitability, growth, and account penetration within an assigned customer target list by effectively selling the company’s products and services. This position will support Heartland’s efforts to best serve key strategic accounts by acting as the account manager for specific assigned accounts.

Roles and Responsibilities/ Essential Functions:

Inside Sales Function

• Develop and execute a business plan that ensures the achievement of volume and profit targets.
• Establish, develop and maintain business relationships with dormant, prospective, and specific current customers to generate new business for the organization’s products/services.
• Make telephone calls and presentations to customers to demonstrate products and services and to assist them in selecting those best suited to their needs.
• Research sources for developing prospective customers and for information to determine their potential.
• Develop clear and effective written proposals and quotation for current and prospective customers, in accordance with company standards.
• Coordinates with sales management, accounting, logistics, shipping, production, and customer service to ensure customer problems and complaints are handled accordingly and timely, including late payments.
• Develop a multi-level, cross functional relationship with key external customers to maximize results and Heartland visibility with the key customer accounts.
• Participate in trade shows and conventions.
• Willingness to cold call new and/or idle accounts to regain/gain business from baseline zero.
• Responsible for retaining and cultivating assigned and new target customers.
• Forecast both volume and financial performance for internal Heartland use. Responsible for retaining and cultivating assigned customers.
• Respond to customer inquiries and provide legendary customer service.
• Support internal team efforts to grow Heartland’s share and profitability.
• Other duties, as assigned.

Account Manager/Customer Service Function

• Serve as the lead point of contact for assigned national accounts.
• Develop and strengthen Heartland’s relationships with assigned national customers, striving for long term relationships. Understand the customer’s needs and generate sales to meet these needs.
• Serve as the interface between Customer Service and the Sales team.
• Ensure timely delivery of our products to your customers.
• Communicate the progress of monthly initiatives to internal customers and/or Leadership.
• Forecast and track key account metrics. Prepare reports on account status.
• Ability to apply leading-edge processes necessary to drive profitably growth for Heartland Label Printers.
• Other duties as assigned.

KPI’s

• Business Growth
• Customer Satisfaction

Competencies

• Excellent communication skills: The ability to communicate effectively to both internal and external customers.
• Organized: The ability to track, know the details, and create plans to grow HRTLP business with accounts.
• Resiliency
• Financial/business acumen
• Adaptability: The extent to which an individual can fit into a changing work environment.
• Communication, Oral & Written: The extent to which an individual communicates with clarity, actively engaging in conversations in order to clearly understand others’ messages and intent, and received and processes feedback.
• Customer Orientated: The extent to which to which an individual desires to service both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns, and seeking to build trust.
• Detail Orientated: The ability of the individual to pay attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
• Problem Solving: The ability to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems.
• Relationship Building: The ability to establish and maintain a good rapport and cooperative relationship with customers and co-workers.
• Sales Ability: The ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects or clients.
• Self Motivated: The ability to reach a goal or perform a task with little supervision or direction.

Preferred Experience:

• Previous experience in the printing or manufacturing industry is a plus
• Bachelor’s Degree in Business or Engineering

Required Skills, Education and/ or Certifications:

• Must be proficient in the use of a PC, Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and CRM systems

Equal Opportunity Employer

This employer participates in E-Verify

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