Are you looking for a career within the Airline Industry? Do you want to work in a fun, challenging and fast-paced environment? Join Menzies Aviation and be part of our family!

Urgently Hiring Passenger Service Agents! (PSA)

• Must Have Flexibility for Any Shift - MUST have open availability to work weekdays, weekends and holidays.
• Pay Rate: $21.00 per hour

The Passenger Service Agent is responsible for meeting and greeting customers with tickets and assisting passengers as requested or required. Monitoring ticket counter & and self-service check-in queue activity and assisting with the ticketing and boarding process, gates, and baggage service.

Primary Accountabilities and Duties:

• Greet passengers, clients, and airline personnel in a courteous and professional manner.
• Reads and understands letters and numbers to accurately pre-screen passenger tickets and determine city destination/gate locations (International and domestic destinations) from reference documents.
• Provide general information to passengers and give directions and flight information.
• Utilize appropriate communications channels and maintain records, reports, and files as required.
• Provide technical guidance, interpret policies and procedures, and assist front-line employees in performing functional tasks.
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Miscellaneous duties as assigned.

Essential Skills and Qualifications:

• Must be 18 years or older.
• One (1) year Customer Service experience.
• Must submit to and pass a drug screen and background check.
• Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history.
• Must have a reliable mode of communication and transportation.

Language Skills:

• Ability to communicate effectively in the English language.
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public.
• Must also possess and utilize effective listening skills.
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public
• Must also possess and utilize effective listening skills

Benefits:

• Advancement Opportunities to Lead and Supervisor
• Three Health Plans, Vision, and Dental
• Accident Coverage Plan
• Critical Illness Coverage and Hospital Indemnity Coverage Plan
• Company Paid Employee Basic Life and AD&D Insurance $20,000.
• Voluntary Life and AD&D Insurance
• Voluntary Short-Term and Long-Term Disability Insurance
• 401K Savings Plan
• Employee Assistance Program
• Prepaid Legal Coverage Plan
• Identity Theft Protection Plan
• Pet Discount Coverage and Pet Insurance Plan
• Uniform Provided

Prior airport services experience preferred.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Pay: $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Required)

Work Location: In person