CrossRoads Families Supportive Living Community: Position Summary

The Clinical Program Manager provides clinical, operational, and strategic leadership for the CrossRoads Families Supportive Living Community, a family-centered recovery housing program serving parents and children impacted by substance use disorders, trauma, homelessness, behavioral health challenges, and involvement with child welfare systems.

Working within RISE's peer-led philosophy and the CrossRoads Therapeutic Community (TC) and Community as Method (CAM) models, the Clinical Program Manager ensures services are delivered with fidelity to evidence-based recovery principles while maintaining a safe, structured, trauma-informed, and recovery-oriented environment that promotes healing, accountability, and long-term family stability.

The Clinical Program Manager provides clinical oversight of participant care, supervises multidisciplinary staff, supports operational excellence, and partners closely with Washoe County Human Services Agency (HSA), behavioral health providers, child welfare agencies, healthcare organizations, and community partners to coordinate comprehensive family-centered care.

The position is responsible for maintaining program quality, supporting staff development, monitoring outcomes, and ensuring contract compliance while fostering participant recovery, healthy parenting, successful reunification, and permanent housing stability.

Supervisory Responsibilities

Directly supervises:

• Team Lead
• Community Support Staff
• Peer Recovery Support Specialists
• Fatherhood Specialist
• Community Outreach Specialist
• Administrative Support Staff
• Interns
• Graduate Clinical Interns
• Volunteers (as assigned)

Provides clinical consultation and collaborative leadership to:

• Case Managers
• Data Management Analyst
• CrossRoads Operations Manager
• Community Directors
• Community Managers

Essential Duties & Responsibilities

Clinical Leadership

• Lead the clinical vision and implementation of CrossRoads Families.
• Ensure fidelity to the Therapeutic Community (TC) and Community as Method (CAM) models throughout all program operations.
• Provide clinical supervision and consultation to multidisciplinary staff.
• Review participant assessments, treatment recommendations, and individualized service plans.
• Facilitate interdisciplinary case consultation and multidisciplinary team meetings.
• Guide staff in clinical decision-making, crisis intervention, behavioral planning, parenting interventions, and participant engagement strategies.
• Ensure services remain trauma-informed, recovery-oriented, culturally responsive, and family-centered.
• Monitor participant progress and assist staff in identifying barriers to recovery and family stabilization.
• Provide direct clinical intervention during high-risk situations when appropriate.
• Maintain oversight of participant behavioral support plans and recovery strategies.
• Support implementation of evidence-based practices throughout the program.

Family Recovery & Parenting Services

• Provide clinical leadership related to parenting, family reunification, and child well- being.
• Oversee development of individualized family-centered recovery plans.
• Support healthy attachment, parenting education, and family systems interventions.
• Guide staff in addressing parenting challenges associated with recovery, trauma, and behavioral health.
• Collaborate with Child Protective Services, family courts, schools, pediatric providers, and family-serving organizations.
• Ensure child safety practices remain integrated throughout program operations.
• Support families through reunification planning and ongoing family stabilization.
• Promote protective factors that strengthen long-term family success.

Program Leadership & Operations

• Direct daily operations of the CrossRoads Families program.
• Ensure consistent implementation of CrossRoads policies, procedures, and program standards.
• Develop operational systems that support clinical excellence and participant success.
• Oversee program workflows, participant movement, admissions, discharges, and community operations.
• Collaborate with the CrossRoads Operations Manager to ensure consistency across Men's, Women's, and Families programs.
• Promote consistency in implementation of Community as Method across all campuses.
• Support operational problem-solving and continuous improvement initiatives.
• Ensure program operations remain aligned with County expectations and contractual obligations.

Community as Method Leadership

• Model Community as Method principles in all interactions with staff and participants.
• Support implementation of participant leadership hierarchies, committees, peer mentoring, and community governance.
• Reinforce responsible concern, accountability, and healthy peer culture.
• Ensure staff consistently model program rules, norms, values, and expectations.
• Guide staff in balancing compassion with accountability.
• Support restorative interventions that encourage participant growth rather than punishment.
• Foster an environment where relationships serve as the primary intervention.

Workforce Development & Staff Leadership

• Recruit, supervise, mentor, and evaluate program staff.
• Conduct regular supervision meetings and annual performance evaluations.
• Develop individualized professional development plans.
• Provide coaching on trauma-informed care, motivational interviewing, crisis intervention, and participant engagement.
• Foster leadership development among staff with lived experience.
• Promote staff wellness initiatives and strategies that reduce compassion fatigue and burnout.
• Support succession planning and internal leadership development.
• Maintain a positive, collaborative, and psychologically safe workplace culture.

Crisis Intervention & Clinical Consultation

• Provide clinical leadership during participant crises.
• Respond to behavioral health emergencies, suicidality, relapse events, child safety concerns, and family crises.
• Support staff with de-escalation and behavioral intervention planning.
• Collaborate with emergency responders, hospitals, mobile crisis teams, and behavioral health providers.
• Ensure critical incidents are reviewed and appropriate follow-up occurs.
• Participate in incident debriefings and quality improvement reviews.

Quality Improvement & Program Evaluation

• Monitor clinical quality indicators and participant outcomes.
• Utilize program data to improve service delivery and participant engagement.
• Collaborate with the Data Management Analyst to evaluate participant outcomes and program effectiveness.
• Develop quality improvement initiatives informed by performance metrics.
• Review participant satisfaction and guest experience data.
• Analyze trends related to retention, graduation, reunification, housing, and recovery outcomes.
• Implement corrective actions when performance measures are not achieved.

Community Systems Leadership

• Represent CrossRoads Families during multidisciplinary team meetings.
• Promote integrated systems of care that support whole-family recovery.
• Participate in community planning efforts and collaborative initiatives.

Strengthen partnerships with:

• Washoe County Human Services Agency
• Child Protective Services
• Behavioral health providers
• Substance use treatment providers
• Healthcare organizations
• Tribal organizations
• School districts
• Courts
• Community nonprofits

Contract Compliance & Administrative Oversight

• Ensure compliance with County contracts, grant requirements, licensing standards, and organizational policies.
• Monitor program fidelity to contractual expectations and Community as Method principles.
• Review documentation for quality, accuracy, and compliance.
• Participate in County audits, monitoring visits, and program reviews.
• Support development of policies, procedures, and operational standards.
• Assist with budgeting, staffing plans, and program planning.
• Collaborate with leadership regarding strategic planning and program expansion. Collaboration Across CrossRoads Programs
• Collaborate closely with HSA partners and leadership across the Men's, Women's, Women & Children, and Families CrossRoads programs.
• Work with the CrossRoads Operations Manager to ensure consistent implementation of Community as Method practices across all campuses.
• Promote standardized policies, participant expectations, staff training, documentation practices, and quality improvement initiatives across programs.
• Support organization-wide clinical consultation and interdisciplinary collaboration.
• Participate in cross-campus leadership meetings and operational planning.

Minimum Qualifications

• Master's Degree in Social Work from an accredited institution.
• Current Nevada Licensed Clinical Social Worker (LCSW) license in good standing.
• Minimum three (3) years of progressively responsible experience in behavioral health, substance use treatment, recovery services, family services, or social services.
• Minimum two (2) years of supervisory or program management experience.
• Experience working with families impacted by substance use disorders, trauma, homelessness, behavioral health conditions, or child welfare involvement.
• Valid Nevada driver's license with an insurable driving record.

Preferred Qualifications

• Leadership experience in Therapeutic Communities (TC) and Community as Method (CAM).
• Experience operating family recovery housing programs.
• Knowledge of Child Protective Services and family reunification processes.
• Experience supervising multidisciplinary teams.
• Experience with grant-funded behavioral health programs.
• Knowledge of Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT), Trauma-Focused CBT (TF-CBT), family systems, and recovery-oriented systems of care.
• Experience collaborating with courts, child welfare, and community behavioral health providers.
• CPR/First Aid and Naloxone certification.

Core Competencies

• Clinical Leadership
• Therapeutic Community Leadership
• Community as Method Implementation
• Trauma-Informed Care
• Family Systems Practice
• Behavioral Health Program Management
• Clinical Supervision
• Crisis Intervention
• Child Welfare Collaboration
• Staff Development & Coaching
• Program Development
• Strategic Planning
• Quality Improvement
• Contract Compliance
• Community Partnership Development
• Data-Informed Decision Making
• Recovery-Oriented Systems of Care
• Organizational Leadership

Physical Requirements

• Ability to work within a residential recovery housing environment.
• Ability to respond to participant behavioral crises and emergency situations.
• Ability to occasionally lift and move up to 25 pounds.
• Ability to navigate multiple residential facilities and community locations.
• Ability to work occasional evenings, weekends, and holidays as operational needs require.
• Ability to participate in an on-call leadership rotation and respond to urgent clinical or operational needs.

Compensation

● $90,000.00

Pay: $90,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person