Pioneer Medical Associates PLLC is seeking a professional, highly organized Medical Front Office Specialist to serve as the first point of contact for our busy office. You will balance patient-facing customer service with vital administrative tasks to keep our clinic running efficiently. The ideal candidate has excellent multitasking abilities, a warm demeanor, and a solid understanding of medical office workflows. This position is full-time.

Job Type: Full-time

Pay: From $16.00 per hour to $20.00 per hour

Hours: Monday to Friday 8 am to 5 pm CST

Benefits:

• Paid time off

Medical Specialty:

• Primary Care

Education:

• High school or equivalent (Preferred)

Key Responsibilities

Patient Reception & Check-In

• Greet patients and visitors warmly upon arrival to establish a welcoming environment.
• Manage the patient check-in and check-out processes efficiently.
• Distribute, explain, and collect necessary intake forms and new patient paperwork.
• Verify patient identity and scan insurance cards into the Electronic Health Records (EHR) system. Accurately enter/update patient demographics and insurance information.
• Notify clinical staff and physicians of patient arrivals to maintain steady clinic flow.

Scheduling & Communication

• Schedule, reschedule, and confirm patient appointments based on provider availability.

Financial & Administrative Support

• Collect patient co-pays, deductibles, and outstanding account balances during check-out.
• Coordinate insurance verification and assist with tracking patient referrals.
• Maintain standard office inventory by monitoring, ordering, and organizing administrative supplies.

Compliance & Safety

• Protect patient confidentiality by strictly adhering to all HIPAA rules and guidelines.
• Secure physical medical files and log off computers when leaving the front desk unattended.
• Maintain a clean, sterile, and professional appearance in the waiting area and reception lobby.

Skills and Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum of 1–2 years of experience working in a medical front office or a clinic reception role.
• Technical Skills: Proficiency with medical scheduling software and Electronic Health Records (EHR) systems.
• Soft Skills: Outstanding verbal and written communication skills with a strong focus on empathetic customer service.
• Multitasking: Proven ability to manage ringing phones, computer data entry, and in-person patient questions simultaneously.
• Knowledge: Basic understanding of healthcare insurance plans and foundational medical terminology.
• Paid time off
• Vision insurance

Experience:

• Medical Front Desk: 1 year (Required)
• Computer Skills: 1 year (Required)
• Greet patients, verify demographics and insurance information, and support an efficient check-in and check-out process.
• Document accurate clinical information in eClinicalWorks (eClinicalWorks/eCW).

Pay: $16.00 - $22.00 per hour

Benefits:

• Opportunities for advancement
• Paid time off

Work Location: In person