Dental and MedSpa Front Desk Coordinator

Job Overview: The Dental and MedSpa Front Desk Coordinator is responsible for providing exceptional customer service while managing the front desk operations of both a dental office and a medspa. This role involves scheduling appointments, verifying insurance, processing payments, managing patient/client records, and ensuring smooth operation between both services.

Key Responsibilities:

• Patient and Client Reception:
• Greet patients and clients as they arrive for both dental and medspa appointments.
• Check in clients and patients, verify personal information, and update records as needed.
• Provide information on available dental and medspa services, ensuring clients feel comfortable and informed.
• Appointment Scheduling & Management:
• Schedule appointments for both dental and medspa services, coordinating between multiple providers.
• Manage patient and client appointment confirmations and follow-ups.
• Ensure the appointment calendar is optimized for maximum efficiency, avoiding overlap or double-booking.
• Insurance Verification & Billing:
• Verify dental insurance and medspa payment options (e.g., credit, financing, and health insurance for qualifying treatments).
• Process insurance claims for dental procedures and handle inquiries about coverage.
• Assist clients with billing inquiries and payment arrangements for dental and medspa services.
• Customer Service:
• Handle patient and client inquiries, addressing concerns and providing information on services, procedures, and costs.
• Resolve any issues related to appointments, payments, or services in a friendly and professional manner.
• Maintain a welcoming, comfortable, and clean front desk area for both dental and medspa clients.
• Marketing and Promotions:
• Assist with marketing efforts, including promoting medspa specials, new dental services, and other offers.
• Educate clients about available packages and discounts for both dental and medspa services.
• Ensure that promotional materials are available and up-to-date.
• Patient/Client Records & Data Management:
• Maintain accurate and confidential records for both dental and medspa clients.
• Ensure compliance with HIPAA and privacy regulations for both medical and cosmetic treatments.
• Assist with patient/client intake forms, including medical history and consent forms for medspa services.
• General Office Support:
• Help with office supply management and inventory for both dental and medspa areas.
• Assist with daily office cleaning tasks, ensuring the front desk and waiting areas are tidy and professional.
• Collaborate with dental and medspa staff to ensure smooth operations and high-quality service delivery.

Required Skills and Qualifications:

• High school diploma or equivalent (Associate's degree or certification in office administration preferred).
• Previous experience in a dental office or medspa setting preferred.
• Well versed in Eaglesoft.
• Fast learner
• Strong communication, customer service, and organizational skills.
• Knowledge of dental and medspa terminology and services is a plus.
• Familiarity with office management software and scheduling tools (e.g., Microsoft Office, dental and spa software).
• Ability to multitask and manage both dental and medspa clients and appointments efficiently.
• Experience with insurance verification, claims processing, and billing is a plus.

Work Environment:

• A dual-purpose dental and medspa setting that requires the ability to adapt to both medical and cosmetic service needs.
• Regular interaction with patients, clients, and medical professionals.
• The position may require flexibility in hours, including evenings or weekends, depending on office needs.

This role requires someone who can seamlessly handle the dynamic nature of both dental and medspa services, providing a high level of customer service while managing both administrative and client-facing tasks efficiently. The front desk coordinator will need to be professional, organized, and comfortable in a fast-paced environment that serves diverse needs.

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person