Find Purpose. Make an Impact. Grow with Us.

Emergency veterinary medicine is fast-paced, challenging, and deeply rewarding—and at Happy Tails VEC, you don’t have to navigate it alone.

We’re a privately owned emergency clinic with a strong commitment to our team’s growth, well-being, and long-term success. Our cutting-edge facility supports superior care across a wide range of complex cases, giving you the chance to build your skills and confidence in a collaborative, encouraging environment.

Whether you're an experienced emergency professional or just starting your journey, you’ll find a tight-knit, supportive team, flexible scheduling, and a leadership group that genuinely values mentorship, work-life balance, and your personal and professional development.

If you're ready to make a difference—for pets, pet owners, and your career—we'd love to meet you.

Be the Calm in the Chaos

At Happy Tails Veterinary Emergency Clinic (VEC), our Client Service Representatives (CSRs) are the first voice and face our clients encounter during what is often one of the most stressful moments in their pet’s life. As an emergency-only practice in Greensboro, NC, we rely on CSRs to bring empathy, clarity, and order to each interaction—making a meaningful difference from the very first call.
Whether you're welcoming someone through the door, answering a midnight emergency call, or helping a family say goodbye with compassion, your role is essential to our mission of delivering exceptional, heartfelt care.

What You’ll Be Doing
As a CSR at Happy Tails VEC, you'll:

• Greet clients and their pets with empathy and professionalism
• Answer phones, triage incoming calls, and provide accurate information about our services
• Manage check-ins, client records, invoicing, and payments with efficiency and care
• Support the medical team by coordinating client communication and ensuring smooth workflow
• Handle emotionally charged or sensitive situations with patience and compassion
• Work collaboratively with a close-knit team in a fast-paced emergency environment

Qualifications

• Previous experience in customer service or veterinary reception preferred
• Ability to stay calm, organized, and professional in high-stress situations
• Strong communication skills—both in person and over the phone
• Comfortable using computers and learning veterinary software systems
• Available to work nights, weekends, and holidays
• Compassionate, reliable, and a true team player
• High school diploma or equivalent required

What’s In It For You?

• Competitive hourly pay
• Shift differential for weekends and holidays
• Personal pet discount
• Flexible scheduling options (part-time and full-time available)
• Health insurance options, including medical, dental, and vision
• Supportive, collaborative team culture where you're truly valued
• Training and development opportunities to grow your skills
• Access to private break areas, staff meals on weekends, and a welcoming, purpose-driven environment
• Employee Assistance Program (EAP) to support your mental health, well-being, and personal needs

Why Happy Tails VEC?
We’re an independently owned emergency clinic, which means we prioritize people and patient care—not corporate quotas. Our team is made up of compassionate professionals who support each other, work hard, and show up every day to make a difference.
If you're looking for more than just a desk job—and want to be part of a team that matters—we’d love to meet you.