Starting Pay Rate: $16.50 hourly + potential for commission

Swing Shift (2:30pm-10:30pm)

Remote flexibility after a 3–4 month onboarding period

Joining Turning Stone Resort as a Reservations Representative offers an exciting opportunity to enhance guest experiences by managing reservations via phone, email, and online requests, serving as the first point of contact to ensure personalized getaways. The role emphasizes a detail-oriented approach without outgoing sales calls, making it ideal for motivated individuals who excel in customer service. Additionally, representatives have the flexibility to work from home if preferred and can earn booking incentives, making it a rewarding position for those passionate about hospitality and guest satisfaction.

Apply now and help create unforgettable moments for our guests!

What you will do as a Reservations Representative:

• Provide 5 diamond service to guests in a professional manner
• Promote services, packages, and events offered by Turning Stone and inform guests.
• Provide reservation information to guests in a polite and courteous manner.
• Be proficient in identifying guest needs and selling all aspects of hotel and guest services.
• Accurately input guest data quickly and with minimal error to ensure a seamless experience for the guests.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

To be successful as a Reservations Representative, you'll need:

• A High School Diploma or Equivalency required
• At least two years of experience in customer service; call center experience is preferred.
• The ability to type 30 wpm.
• Excellent communication skills.
• To demonstrate strong organizational skills.
• Prior computer experience required.
• Prior telephone/hotel sales experience preferred.
• Ability to stand/walk for long periods of time and lift up to 10 lbs.

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Why choose Turning Stone Enterprises?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

#LI-DNI

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Ability to Commute:

• Oneida, NY 13421 (Required)

Work Location: In person