Position Summary:

Responsibilities:

Customer service and sales floor operations

• Greet customers in a friendly, professional, and respectful manner
• Provide excellent customer service while assisting with purchases, questions, and store needs
• Operate the point of sale (POS) system and accurately process cash and non-cash transactions
• Assist with opening and closing procedures as assigned
• Maintain a clean, organized, and safe sales floor environment
• Restock merchandise and assist with floor merchandising to support daily stocking goals and inventory flow
• Monitor fitting rooms, displays, and sales floor areas to maintain store appearance and organization
• Assist customers with loading purchases when needed
• Support a welcoming retail environment that reflects the mission and values of Catholic Charities

Teamwork and communication

• Work collaboratively with supervisors, coworkers, volunteers, and community workers
• Communicate respectfully and effectively with staff and customers using clear verbal communication
• Follow directions from supervisors and complete assigned tasks in a timely manner
• Contribute to a healthy and respectful team environment
• Demonstrate accountability, professionalism, and reliability in daily responsibilities

Store operations support

• Assist with stocking, rotating, and organizing merchandise throughout the sales floor
• Help maintain adequate inventory levels and organized product displays
• Support daily operational goals and productivity expectations
• Assist with donation intake or other store functions when additional support is needed
• Follow agency policies, safety procedures, and confidentiality expectations

Perform other duties as assigned

• Represent Catholic Charities in a professional and mission-centered manner
• Participate in trainings and staff meetings as assigned
• Perform other duties as assigned to support the success of St. Vincent Center

Job Requirements:

The following requirements are those that are normally required for the performance for this position. Any disabled applicant who does not meet one or more of the requirements, but who can perform the essential functions of the job with or without reasonable accommodations, shall be deemed to meet these requirements.

Physical Requirements & Working Conditions:

This position normally requires the physical demands of standing, walking, bending, moving, lifting or assisting with lifting 50 pounds on a regular basis, and performing other work requiring physical exertion, talking, and hearing on a regular basis. These physical demands are required up to 90% of the time. Work is performed in a fast-paced retail environment with moderate noise levels and may include evening, weekend, and outdoor work.

Non-Physical Requirements:

Education

• High school diploma or GED preferred; or one year of relevant experience in retail, thrift, customer service, or related field accepted in lieu of education

Experience

• Customer service or retail experience preferred
• Experience in a thrift store or nonprofit environment preferred

Special Skills

• Strong customer service and interpersonal communication skills
• Ability to work collaboratively with staff, volunteers, and community worker
• Ability to follow direction and complete assigned tasks efficiently
• Ability to maintain organization and work in a fast-paced retail environment
• Basic math and cash handling skills
• Basic proficiency with workplace technology and point of sale systems preferred

Licensure, Registration, Certification

• Valid driver’s license and minimum liability insurance for WA State preferred
• Must be deemed insurable as determined by Catholic Charities liability insurance provider

Employment is conditional upon:

• Being cleared by criminal background check and fingerprinting when required
  
  

• WA State Sick Leave- 1 hour for every hour 40 hours worked
• Annual longevity awards begin at 5 years of employment