SUMMARY: The Racquets Pro Shop Clerk works with the Director of Racquets in all aspects of managing the Racquets Pro Shop. The clerk and staff sell merchandise while engaged in servicing the playing club-members and their guests with court reservations, coordination of social play, and in provides information on all instructional programs, special events and tournaments. The clerk is responsible for execution of all the following duties through direct oversight or supervision of subordinates or completing the work personally. At all times, manage the pro shop and be responsible for the smooth operation of the operation.

PRIMARY RESPONSIBILITIES:

• Work with members in selecting merchandise, suggesting various fashion / product and
  price options.
• Receive, check-in, tag and price merchandise shipped to the shop.
• Implement pricing policies on merchandise according to formulas established by Director of Racquets or the manufacturers.
• Plan and prepare work schedules with the Director of Racquets or designate and assigns employees to specific duties.
• Perform merchandising pro shop merchandise.
• Maintain an accurate purchase order file system of racquets merchandise that is “on order” and merchandise that has been “received”.
• Order merchandise as directed and / or prepare requisitions to replenish merchandise on hand. Maintains an adequate supply of all “accessories” items and footwear.
• Maintain shop inventory in a secure fashion.
• Maintain all display racks, windows, floors, dressing room areas and counter areas in a clean, neat and functional condition always.
• Create and implement creative sales promotions (with approval from the Director of Racquets) and manage inventory levels so that merchandise is “fresh” and appealing.
• Work with the designated pros to manage the level of racquet inventory and make recommendations to the Director of Racquets on racquet close-outs / markdowns.
• Work with the designated staff professionals to coordinate the introduction to members of new racquets, including the use and presentation of demo racquets during lessons and practices, and coordinating “store clinics” with sales reps for staff.
• Compile, verify receipt of merchandise and then enter for payment, all invoices.
• Count retail inventory monthly.
• Reconcile all member “club charges” with the accounting daily.
• Enter all member “club charges”, credit card and cash transactions into the pro shop
  accounting program.
• Maintain a “running” reconciliation of gift certificates sold and redeemed.
• Ensure compliance of employees with established security, sales, and recordkeeping procedures and practices.
• Answers customer’s complaints or inquiries, and forwards to the Racquets Director or Head Professional all member comments, concerns or suggestions.
• Act as “manager on duty” as directed and scheduled by the Director of Racquets
• Maintain web site racquets calendar of events, including on-line registration.
• Coordinate on-line registration for all events with pro shop registration.
• Coordinate sales promotion activities and prepare articles for publication in the club newsletter or promotional flyers.
• Cover any shift when other employees or pros are not available. (The availability of the professional staff is to be determined by the Director of Racquets or Head Professional).
• Process member charges, including court and lesson. This is to be done in coordination with the Head Professional & Director of Racquets.

MINIMUM QUALIFICATIONS:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must be able to calculate gross profit margins and cost of goods sold.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• High level of comfort in PC operation including Windows and experience with Business applications i.e. Word, Excel, Yellow Dog (inventory), and SMS (POS application).

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to walk; sit; and stoop, kneel, crouch, or crawl.
• The employee should be friendly, outgoing, interested in people and enjoy conversing with club members and their guests. The employee will sometimes have to perform duties in a “high stress” situation (i.e. phone ringing, one or two members requiring different service at the same time). Although these situations are rare, the employee’s ability to handle such situations in a friendly and relaxed manner is imperative to performing their duties in a satisfactory manner.

BENEFITS OF WORKING AT WINTERGREEN:

Wintergreen Resort is a place for mountain lovers, adventure seekers and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and build new relationships that will keep you coming back for more. We work to play! We work in a fun-filled, beautiful resort setting and have a competitive compensation with a comprehensive benefit portfolio for full-time year-round associates: (Medical, Dental, Vision, Life, Short and Long Term Disability Insurances as well as Paid Time Off and a 401K plan). Our unique Recreational Benefit Package offers associates free and/or discounted resort activities, services and products.

We have many fantastic opportunities available from our spectacular, sweeping mountain slopes to our beautiful valley and lake. If this position isn’t quite what you are looking for, please visit our career page for even more open positions: Wintergreen Resort: Premier Blue Ridge Mountain Ski, Golf, Tennis, Spa and Family Vacation Resort in Virginia.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this position; employees may be assigned other duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.