Mel Trotter Ministries Thrift Stores exist to expand public awareness of MTM and financially support the programs at Mel Trotter Ministries. Our mission is to demonstrate the compassion of Jesus Christ toward anyone experiencing hunger and homelessness.

Essential Functions of the Job

1. Assist the Retail Management team in the building of the team, by being an example of “revealing Christ” to all staff, donors, and customers.

2. Provide a friendly and joyful welcoming to all customers when they enter the store and throughout their shopping experience.

3. Assist the Retail Management team in register transactions including handling of cash and credit card payments and any non-cash purchases, in order to ensure the accuracy and security of all transactions.

4. Work with the Retail Management team to establish and maintain customer service standards in order to ensure compliance with the company mission statement and to provide a pleasant shopping experience for each customer.

5. Work with store staff in maintaining the physical appearance of the store on every shift, including, but not limited to: communicating and restocking of janitorial and restroom supplies, removing safety hazards, picking up store merchandise and restoring to proper place, cleaning parking lot, sidewalks, windows and doors, store floors, break room(s), restrooms and other public areas, to ensure the safety and health of customers and employees.

6. Maintain and clean out fitting rooms on a regular basis.

7. Assist store staff, in stocking store shelves and clothing racks, in order to provide customers with maximum shopping opportunities.

8. Under the direction of the Retail Management team, assist store staff, as needed, to set up or change store displays in order to provide a pleasant shopping environment and to entice customers to shop new areas or items within the store.

9. Communicate, daily, all events related to customer service issues or problems, register mistakes, employee. issues or accidents, and general store operations to the manager, in order to ensure all issues are handled properly and in accordance with company policies and procedures.

10. Attend as required, or requested, all training events provided by the company and all store meetings as scheduled by the manager in order to keep current on any policy changes, new procedures, and other information essential to performing the job.

11. All opening and closing procedures of the store should be performed in compliance to the company operations procedures.

Spiritual Guidelines

Mel Trotter Team Members at all levels believe the following:

1. We believe in the Holy Trinity- God the Father, God the Son and God the Holy Spirit.

2. We believe that God the Father sent His Son, Jesus, to die for us as the ultimate sacrifice.

3. We believe in Jesus for the forgiveness of our sins.

4. We believe that the Bible is God’s true Word.

Essential Knowledge, Skills & Abilities

1. Must be a people person with a pleasant and willing attitude and have a servant’s heart.

2. Excellent communication skills (both oral and written) with an excellent command of the English language.

3. Ability to write in legible, clear handwriting.

4. Must have a commitment to Mel Trotter ’ mission and mission statement.

5. Must be detail-oriented and have solid organizational skills.

6. Must be able to work in a fast-paced environment.

7. Must be a problem solver, be able to work with a minimum of supervision and take initiative.

8. Excellent time management skills.

9. Must become proficient in production so as to meet established goals within the first 90 days.

10. Computer skills to include general typing skills and web browsing capabilities.

11. Ability to interpret and follow a variety of instructions and goals provided in written or oral form.

Education & Experience

High School diploma or GED, preferred.

Essential Physical Requirements

Stand – up to 100% of a standard work day.

Walk – up to 75% of a standard work day.

Sit – less than 50% of a standard work day.

Use hands to perform required duties – up to 100% of a standard work day.

Lifting and Bending – up to 75% of a standard work day.

Talk or hear – As needed throughout a standard work day.

VISION REQUIREMENTS

Close vision (clear vision at 20 inches or less).

Distance vision (clear vision at 20 feet or more).

Color Vision (ability to identify and distinguish colors).

Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point).

Depth perception (three-dimensional vision, ability to judge distances and spatial relationships).

Ability to adjust focus (adjust the eye to bring an object into sharp focus).

Moderate to heavy physical activity. Depending on location, this position may require frequent strenuous activity.

Ability to lift at least 50 pounds is essential for job performance. Use hands to lift, sort, clean, organize throughout a

standard work day. Depending on location, this position may work in a warehouse setting with outdoor exposure throughout the workday.

Work Schedule and Required Hours

Part time, Monday through Saturday, a minimum of 20 hour and up to a maximum of 25 hours per week. With a minimum of two (2) Saturdays a month.

Attendance at specific meetings, off-site events or training, as required.

Cash Handling Policy

Cash drawer discrepancies over or under by $10.00 or more will lead to an automatic Coaching Opportunity or

possible termination if necessary.