Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Project & Change Management

Overview
Mastercard Services, the professional services arm of Mastercard, provides payments-focused consulting, marketing, platforms, information, loyalty, and risk management services to financial institutions, retailers, and governments worldwide. The Services team is a key differentiator for Mastercard, delivering innovative solutions that help customers grow and transform their businesses.

As part of the Insights & Enablement team, the Senior Analyst, Project & Change Management will support the successful delivery of strategic initiatives by partnering with business stakeholders to define requirements, manage projects, coordinate change activities, and ensure successful implementation of business and technology solutions. This role combines business analysis, project coordination, and change management responsibilities to drive operational excellence and support organizational transformation.

Role

• Partner with business owners and stakeholders to understand business needs, identify opportunities, and define business and functional requirements.
• Coordinate and participate in the review, enhancement, testing, documentation, and implementation of new products, services, and business initiatives.
• Work closely with technology teams to translate business requirements into effective solutions and ensure successful delivery.
• Develop project plans, timelines, and implementation activities to support the successful execution of strategic initiatives.
• Monitor project progress, identify risks and issues, and coordinate resolution activities to maintain project objectives.
• Support change management efforts, including stakeholder communications, impact assessments, training coordination, business readiness activities, and implementation planning.
• Ensure timely and accurate communication with project teams and stakeholders throughout the project lifecycle.
• Coordinate and document user acceptance testing (UAT), ensuring successful validation of business requirements.
• Evaluate business requests, assess feasibility, identify alternatives, and recommend optimal solutions.
• Prepare and present project updates, business recommendations, and implementation documentation to stakeholders and leadership.
• Ensure adherence to project management methodologies, governance standards, and operational processes.
• Coordinate implementation of new or revised business processes, policies, and procedures.
• Facilitate knowledge transfer, documentation management, and continuous process improvement initiatives.

All About You

• Proven experience in business analysis, project management, program management, or change management roles.
• Experience partnering with business and technology teams to define requirements and deliver business solutions.
• Strong understanding of project management methodologies and software development lifecycle practices.
• Experience supporting cross-functional initiatives and managing multiple priorities simultaneously.
• Ability to develop project plans, coordinate implementation activities, and track project deliverables.
• Experience supporting organizational change, stakeholder engagement, communications, and training activities.
• Strong analytical and problem-solving skills with the ability to evaluate business needs and recommend solutions.
• Excellent verbal and written communication skills, including the ability to develop presentations and executive communications.
• Strong relationship management and stakeholder engagement capabilities.
• Self-starter with strong organizational skills and the ability to work independently with minimal supervision.
• Proficient in Microsoft Office tools, including Word, Excel, and PowerPoint.
• Ability to influence stakeholders, manage competing priorities, and deliver results in a fast-paced environment.
• Bachelor's degree or equivalent work experience required. Advanced degree preferred.
• Experience working in financial services, payments, technology, or consulting environments preferred.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $88,000 - $141,000 USD

Arlington, Virginia: $101,000 - $162,000 USD

Purchase, New York: $101,000 - $162,000 USD