Job Summary

RSM Diagnostics Lab is seeking an experienced Senior Inside Sales Representative to join our sales team. This role takes ownership of a book of key accounts, drives strategic lead generation and conversion, and mentors junior inside sales team members, while working closely with the outside sales team to grow business across physician offices, clinics, and healthcare facilities.

Responsibilities

• Manage and grow a portfolio of established key accounts, serving as the primary point of contact for client needs
• Drive outbound prospecting and lead generation strategies for higher-value accounts and new business opportunities
• Educate and consult with clients on the full test menu, turnaround times, and ordering workflows
• Partner closely with the outside sales team to align on territory strategy, account handoffs, and joint sales pushes
• Independently resolve complex account, billing, or service issues, escalating only when necessary
• Mentor and train junior Inside Sales Representatives on best practices, tools, and account management
• Maintain and analyze CRM/LIMS data to identify trends, forecast pipeline, and report on account performance
• Lead or support renewal negotiations and upsell/cross-sell initiatives with existing clients
• Collaborate with marketing on targeted campaigns and outreach for key account segments
• Consistently meet or exceed sales quotas, account retention targets, and revenue growth goals
• Represent the voice of the customer in internal meetings, providing feedback to lab operations and leadership

Qualifications

• Bachelor's degree preferred; equivalent experience considered
• 4+ years of inside sales, account management, or related experience (healthcare, diagnostics, or lab industry strongly preferred)
• Proven track record of meeting or exceeding sales targets and managing key accounts
• Strong consultative selling and negotiation skills
• Excellent verbal, written, and presentation communication skills
• Advanced proficiency with CRM software and sales reporting tools
• Ability to mentor and support junior team members
• Solid understanding of clinical lab testing, diagnostics, or healthcare industry practices
• Self-motivated, strategic thinker with strong organizational and time management skills

Pay: $60,000.00 - $75,000.00 per year

Application Question(s):
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How many years of health care sales experience do you have?

Work Location: In person