Japanese/English bilingual is a MUST.

Location: Los Angeles Area, CA | On-site

Position: Sr. Operations Executive & Sr. IT Manager

Industry: Logistics / 3PL

Status: Full-time, Exempt

Summary of the Position:

Our client is seeking a bilingual (Japanese-English) Senior Operations Executive & IT Manager to lead digital systems and operational workflows. This role acts as a bridge between business operations and IT, driving system design, automation, and digital transformation initiatives.

The position will oversee system integrations (EDI/API), manage IT vendors, support quality control from a technical perspective, and lead company-wide process improvements through automation and digitization.

Breakdown of Responsibilities:

• 40% Systems Design & Project Management
• 25% Client Integration (EDI/API)
• 20% Automation & QC Support
• 15% Digital Transformation (DX)

Key Responsibilities:

• Analyze operational issues and translate them into technical requirements for IT vendors
• Design system workflows and logic for internal applications
• Manage system development projects, including timeline and User Acceptance Testing (UAT)
• Lead EDI and API integration projects with client systems (ERP, logistics platforms)
• Act as the main technical point of contact for client onboarding and system improvements
• Implement RPA (Robotic Process Automation) to reduce manual work
• Support Quality Control by identifying system issues and improving data accuracy
• Drive digital transformation initiatives, including workflow automation and paperless processes
• Introduce and manage low-code tools to improve internal operations
• Improve overall efficiency by digitizing manual processes (POs, expenses, internal requests)

Qualifications:

• 10+ years of experience in logistics / 3PL industry
• Experience in systems design, EDI implementation, or project management
• Business-level fluency in Japanese and English (spoken and written)
• Strong understanding of SDLC (Software Development Life Cycle)
• Experience managing UAT and working with IT vendors
• Strong communication skills and ability to work cross-functionally

Must-have Skills:

• Knowledge of WMS (Warehouse Management Systems)
• Experience with forwarding/logistics systems
• Strong understanding of EDI standards and integrations
• Experience with system workflow design and automation

Nice to Have:

• Experience with RPA tools (e.g., Keyence RK)
• Experience in Digital Transformation (DX) projects
• Advanced Microsoft 365 (data management, automation tools)
• Experience with low-code platforms