Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Senior Functional Analyst is responsible for supporting, enhancing, and optimizing enterprise business applications that enable critical corporate functions including Finance, Procurement, Tax, Corporate Real Estate, Board Management, Document Management, and Electronic Signature solutions. This role serves as a strategic partner between business stakeholders, technology teams, software vendors, Information Security, and Audit partners to ensure applications effectively support business objectives while meeting compliance and governance requirements. The Senior Functional Analyst leads requirements gathering, solution design, configuration, testing, implementation, and ongoing support activities across a portfolio of SaaS and enterprise applications. The ideal candidate possesses strong functional analysis, product management, business process optimization, and enterprise application support experience, with the ability to quickly learn and support new platforms as business needs evolve.

WHAT YOU'LL DO

Enterprise Application Support

• Provide functional support for a portfolio of enterprise applications, including Oracle Financials, Coupa, CoStar, OneSource, Diligent Boards, eSignature platforms, and other corporate SaaS solutions.
• Analyze and resolve application issues while coordinating with internal technical teams and software vendors.
• Manage application configurations, security roles, workflows, and business rules.

Business Analysis & Solution Delivery

• Partner with business stakeholders to understand business objectives, requirements, and process challenges.
• Lead requirements gathering sessions and translate business needs into functional solutions.
• Develop functional specifications, process flows, use cases, and solution documentation.
• Coordinate testing activities including test planning, execution, defect management, and UAT.

Product & Application Management

• Act as a functional product owner for assigned applications.
• Manage enhancement backlogs and application roadmaps.
• Evaluate vendor releases and recommend adoption strategies.
• Participate in vendor relationship management and product evaluations.

Governance, Compliance & Risk Management

• Partner with Information Security, Risk Management, Internal Audit, and Compliance teams.
• Support periodic audits through documentation, control evidence, and subject matter expertise.
• Participate in security reviews, access governance activities, and application risk assessments.
• Support user access reviews and Segregation of Duties (SoD) assessments.
• Help remediate audit findings, control gaps, and compliance risks.

Continuous Improvement

• Drive process improvement initiatives through effective use of technology.

• Identify opportunities to reduce manual effort, improve data quality, and increase operational efficiency.

WHAT YOU'LL BRING

• 7+ years of experience as a Functional Analyst, Business Analyst, Product Owner, or Enterprise Applications Analyst.

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.

• Experience supporting enterprise SaaS and cloud applications in a corporate environment.

• Proven success leading application implementations, enhancements, and business process improvement initiatives.

• Expertise in requirements gathering and documentation, business process analysis/mapping, and functional solution design.

• Experience with testing activities, including test case creation, execution, defect management, and UAT coordination.

• Strong background in change management, stakeholder communication, and application lifecycle management.

• Knowledge of financial/accounting principles and Procure-to-Pay (P2P) processes.

• Strong analytical, problem-solving, and troubleshooting skills.

NICE TO HAVE

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.