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Core BTS
3.1
Senior Voice Engineer
United States
$85K - $105K (Employer provided)
Excellent written and verbal communication skills with both technical and non‑technical audiences. This role supports multiple customer environments and……
30d+
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Yukon-Kuskokwim Health Corp.
3.1
Senior Network Engineer
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$38.13 Per Hour (Employer provided)
May substitute for a Microsoft MCSE or CCNA certification, OR graduation from accredited network management, network wiring, and transport protocol courses in……
30d+
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TWO95 International
4.5
Network Engineer
Saint Louis, MO
$67K - $102K (Glassdoor est.)
Easy Apply
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30d+
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Columbus Regional Health
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Voice Network Engineer – Senior
Columbus, IN
$91K (Employer provided)
Experience in OS networking, DNS, WINS, DHCP, Content distribution technologies, network design, data/network and information security, network management and……
30d+
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CommandLink
4.5
Senior Network Engineer
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Easy Apply
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21d
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Vantage Point Solutions
3.5
Senior Voice Engineer
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30d+
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Kinder Morgan
4.1
Senior IT Voice Engineer
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Support enterprise LAN/WAN environments with a focus on voice quality and QoS. Strong technical leadership and decision-making skills.…
30d+
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Lennar
3.4
Network Voice Engineer
Miami, FL
$58K - $86K (Glassdoor est.)
This entry-level role assists in the deployment and optimization of networking technologies, including routers, switches, firewalls, and wireless access points,……
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NASCAR
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Senior Engineer, Network
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$85K - $120K (Glassdoor est.)
Proven ability to document, communicate, and present technical solutions clearly to both technical and non-technical audiences.…
26d
Peraton
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Senior Network Engineer
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$112K - $179K (Employer provided)
Bachelor’s degree in engineering (or similar technical field) and eight (8) years relevant experience; master’s degree and six (6) years relevant experience;……
30d+
Pinellas Suncoast Transit Authority
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Senior Network Engineer
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EDUCATION: Bachelor’s degree in information systems, Network Engineering, or related field. The Senior Network Engineer maintains real-time documentation for……
19d
Rio Tinto
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Senior Engineer, Geotechnical Design
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Supporting geotechnical design governance processes, including design reviews, risk assessments, technical documentation and alignment with Rio Tinto standards.…
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Peraton
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30d+
Walt Disney Company
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Lead Network Engineer
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$148K - $199K (Employer provided)
As the lead network engineer, this individual will be responsible for peer approvals, technical guidance and maintain technical expertise.…
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Amazon Web Services
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Sr. Systems Development Engineer , Secure Connection Services (SCS), Tactical Edge Mission Engineering Group (TEMEG)
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GuROO
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PLEXSYS Interface Products
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Northrop Grumman
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Core BTS

3.1

Senior Voice Engineer

United States

$85K - $105K (Employer provided)

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

The Senior Voice Engineer is responsible for the administration, support, implementation, and ongoing optimization of Cisco-based voice and Unified Communications, Cisco Webex Calling, and cloud voice collaboration solutions within a managed services environment. This role supports multiple customer environments and requires a strong technical expertise, excellent troubleshooting skills, and the ability to work effectively with clients, internal teams, and vendors. The engineer will play a key role in ensuring high availability, performance, and customer satisfaction across voice and contact center platforms.

The ideal candidate has hands-on experience with Cisco collaboration technologies, CUCM device management, Webex Calling administration, PSTN and SIP troubleshooting, contact center support, and ITIL-aligned service delivery in an SLA-driven support organization.

Essential Duties

Design, deploy, administer, and support Cisco voice and collaboration solutions across managed services customers
Provide operational support for Cisco Unified Communications platforms, including incident response, problem resolution, and service requests
Support and maintain Cisco Contact Center solutions, including Webex Contact Center and Cisco UCCX
Configure and support Cisco Unified Communications Manager (CUCM), Unity Connection, gateways, and SIP integrations
Administer and support InformaCast for mass notification and emergency communications
Perform proactive monitoring, capacity planning, and system health checks in a managed services model
Troubleshoot complex voice, call routing, and QoS issues across LAN/WAN environments
Participate in customer onboarding, migrations, upgrades, and platform lifecycle management
Create and maintain technical documentation, standard operating procedures, and network diagrams
Collaborate with NOC, engineering, and service delivery teams to meet SLAs and customer expectations
Provide technical guidance and mentoring to junior engineers as needed
Participate in on‑call rotation and after‑hours support as required by managed services commitments

Required Knowledge, Skills, and Abilities

5+ years of experience supporting Cisco voice and collaboration solutions
Proven experience working in a managed services environment supporting multiple customers
Hands‑on experience with CUCM, Webex Contact Center, Cisco UCCX, InformaCast, and CUBE
Strong experience with Cisco CUCM, Unity Connection, SIP, and voice gateways
Working knowledge of Webex Calling PSTN models, including cloud PSTN, Cloud Connected PSTN, Cisco Calling Plans, Local Gateway, SIP trunks, number porting, DID management, carrier routing, and emergency calling considerations.
Solid understanding of networking fundamentals including TCP/IP, QoS, VLANs, and WAN technologies
Strong analytical, troubleshooting skills, documentation and ability to resolve complex, multi‑layer issues
Excellent written and verbal communication skills with both technical and non‑technical audiences
Ability to work in an SLA-driven managed services model with strong ticket ownership, customer updates, and escalation discipline.
Experience with Cisco Webex Calling Dedicated Instance or hybrid Cisco cloud voice deployments.
Experience with Microsoft Teams Phone or hybrid Cisco and Microsoft collaboration environments.
Experience supporting Cisco UC platforms on VMware or other virtualization technologies.
Familiarity with monitoring and alerting tools such as LogicMonitor, BigPanda, Control Hub analytics, or similar platforms.
Experience using Wireshark, packet captures, Cisco RTMT, Control Hub troubleshooting, call history, analytics, and Cisco TAC engagement for incident resolution.
Exposure to automation or scripting such as PowerShell or Python in support or operational contexts.
Prior experience working for a Managed Services Provider (MSP), NOC, or outsourced IT support organization.
CCNA or equivalent Cisco voice, network or collaboration experience
CCNP Collaboration, Webex Calling, Webex Contact Center, or cloud voice training

$85,000 - $105,000 a year

In addition to base salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.

Benefits

You'll love working at NRI not just for the usual benefits, but for our environment and culture!

You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.

You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.

You’ll work with large, sophisticated, and progressive clients throughout North America.

We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

Notices

The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.

NRI North America will accept applications on an ongoing basis.

NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

See company reviews

Base pay range

The minimum salary is $85K and the max salary is $105K.

$85K – $105K/yr (Employer provided)

$95K

/yr Median

United States

If an employer includes a salary or salary range on their job, we display it as "Employer Provided". If a job has no salary data, Glassdoor displays a "Glassdoor Estimate" if available. To learn more about "Glassdoor Estimates," see our FAQ page.

Working here doesn’t have to be a secret

3.1

Recommend to a friend
Approve of CEO
CEO: Toshitaka Oiwa
5 Ratings

Core BTS

3.1

Senior Voice Engineer

United States

$85K - $105K (Employer provided)

Core BTS

3.1

Senior Voice Engineer

United States

$85K - $105K (Employer provided)

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

Essential Duties

Design, deploy, administer, and support Cisco voice and collaboration solutions across managed services customers
Provide operational support for Cisco Unified Communications platforms, including incident response, problem resolution, and service requests
Support and maintain Cisco Contact Center solutions, including Webex Contact Center and Cisco UCCX
Configure and support Cisco Unified Communications Manager (CUCM), Unity Connection, gateways, and SIP integrations
Administer and support InformaCast for mass notification and emergency communications
Perform proactive monitoring, capacity planning, and system health checks in a managed services model
Troubleshoot complex voice, call routing, and QoS issues across LAN/WAN environments
Participate in customer onboarding, migrations, upgrades, and platform lifecycle management
Create and maintain technical documentation, standard operating procedures, and network diagrams
Collaborate with NOC, engineering, and service delivery teams to meet SLAs and customer expectations
Provide technical guidance and mentoring to junior engineers as needed
Participate in on‑call rotation and after‑hours support as required by managed services commitments

Required Knowledge, Skills, and Abilities

5+ years of experience supporting Cisco voice and collaboration solutions
Proven experience working in a managed services environment supporting multiple customers
Hands‑on experience with CUCM, Webex Contact Center, Cisco UCCX, InformaCast, and CUBE
Strong experience with Cisco CUCM, Unity Connection, SIP, and voice gateways
Working knowledge of Webex Calling PSTN models, including cloud PSTN, Cloud Connected PSTN, Cisco Calling Plans, Local Gateway, SIP trunks, number porting, DID management, carrier routing, and emergency calling considerations.
Solid understanding of networking fundamentals including TCP/IP, QoS, VLANs, and WAN technologies
Strong analytical, troubleshooting skills, documentation and ability to resolve complex, multi‑layer issues
Excellent written and verbal communication skills with both technical and non‑technical audiences
Ability to work in an SLA-driven managed services model with strong ticket ownership, customer updates, and escalation discipline.
Experience with Cisco Webex Calling Dedicated Instance or hybrid Cisco cloud voice deployments.
Experience with Microsoft Teams Phone or hybrid Cisco and Microsoft collaboration environments.
Experience supporting Cisco UC platforms on VMware or other virtualization technologies.
Familiarity with monitoring and alerting tools such as LogicMonitor, BigPanda, Control Hub analytics, or similar platforms.
Experience using Wireshark, packet captures, Cisco RTMT, Control Hub troubleshooting, call history, analytics, and Cisco TAC engagement for incident resolution.
Exposure to automation or scripting such as PowerShell or Python in support or operational contexts.
Prior experience working for a Managed Services Provider (MSP), NOC, or outsourced IT support organization.
CCNA or equivalent Cisco voice, network or collaboration experience
CCNP Collaboration, Webex Calling, Webex Contact Center, or cloud voice training

$85,000 - $105,000 a year

Benefits

You'll love working at NRI not just for the usual benefits, but for our environment and culture!

You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.

You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.

You’ll work with large, sophisticated, and progressive clients throughout North America.

Notices

NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.

NRI North America will accept applications on an ongoing basis.

NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].

See company reviews

Base pay range

The minimum salary is $85K and the max salary is $105K.

$85K – $105K/yr (Employer provided)

$95K

/yr Median

United States

Working here doesn’t have to be a secret

3.1

Recommend to a friend
Approve of CEO
CEO: Toshitaka Oiwa
5 Ratings

Are you open to new opportunities?

1,955 Senior Voice/Network Engineer jobs in United States

Essential Duties

Required Knowledge, Skills, and Abilities

Benefits

Notices

Base pay range

Working here doesn’t have to be a secret

Essential Duties

Required Knowledge, Skills, and Abilities

Benefits

Notices

Base pay range

Working here doesn’t have to be a secret