Responsibilities

• Coordinate with stakeholders to gather requirements
• Translate business requirements into technical specifications
• Assist with client demos, working sessions, and workshops
• Maintain documentations and Knowledge articles
• Contribute to projects/programs that may address future concepts, products, and technologies
• Serves as the single point of contact for all sprint work for the other BA/BPCs on the team
• Help to direct more junior members of the team
• Assist with managing SDLC related ceremonies

Qualifications

• Business process experience on multiple suites and process areas outside of that suite within the ServiceNow platform
• Strong functional knowledge of multiple ServiceNow suites in addition to ITSM & HRSD
• Able to discuss business requirements on integrations between ServiceNow and third party tools
• Certified System Administrator preferred
• Prior development and/or architecture experience strongly preferred
• Five years of experience in ServiceNow (minimum)
• Strong presentation skills
• Strong project and situational awareness
• Strong communication skills
• Strong attention to detail
• Strong customer service skills
• Self-starter

• Medical, Dental, and Vision Insurance

• 401(k)

• Paid company holidays

• Paid time off

• Paid parental and caregiver leave

• Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.