Program Support Manager - Youth Programs

Type of Position: Full Time

Start Date: ASAP

Hours: Monday - Friday 10:00AM - 6:30PM Central Time

Location:FULLY Remote

Compensation: $59,000

About Greenheart:

In 2025, Greenheart celebrated 40 years of cultural exchange! Greenheart International facilitates cultural exchange programs for students and adults to work or study in the USA or abroad. Our mission of connecting people and planet to create global leaders drives all that we do at Greenheart Exchange (programs in the USA) and Greenheart Travel (programs outside the USA). Our unique set of programs and initiatives foster cultural exchange, environmentalism, volunteerism, and personal development.

Greenheart International is a 501(c)(3) nonprofit committed to creating a more peaceful and sustainable global community.

Summary:

The Program Support Manager plays a critical role in supporting students, host families, and field staff by managing and resolving complex, time-sensitive on-program needs. This role takes an active, solutions-driven approach to mediation, problem-solving, and stakeholder support across Greenheart’s J-1 High School Program, FLEX/YES grants, and short-term inbound exchange programs.

The Program Support Manager serves as a key point of contact for a wide range of stakeholders (including international partners, participants, host families, schools, healthcare providers, and internal teams) ensuring clear communication, accurate documentation, and effective coordination. This role is also responsible for managing high volumes of correspondence, maintaining program quality, tracking data, compliance, and adherence to Greenheart and U.S. Department of State regulations.

Requirements, qualifications and skills:

Bachelor’s degree or equivalent professional experience preferred, with experience in a fast-paced, high-responsibility work environment; experience in program support, student exchange programs, case management, or other high-touch service roles preferred.

Proven ability to succeed in high-volume environments, managing large volumes of emails, cases, and competing priorities with accuracy and professionalism.

Strong problem-solving skills; curious, resourceful, and proactive in navigating complex or sensitive situations.

Excellent people and relationship-building skills, with the ability to build trust and work effectively with diverse stakeholders.

High emotional intelligence and professionalism, approaching others with tact, compassion, active listening, and the ability to balance differing perspectives.

Highly responsive, reliable, and accountable, particularly in time-sensitive or urgent situations.

Takes ownership and leads solutions, following issues through to resolution while maintaining flexibility and adaptability in changing environments.

Comfortable using the phone as a primary tool to resolve issues quickly, collaborate with stakeholders, and de-escalate concerns.

Exceptionally detail-oriented, with strong documentation skills, meticulous note-taking, and accurate recordkeeping to support program quality and compliance; proficient in Microsoft Office Suite (Word, Outlook, Excel, SharePoint, Teams).

Familiarity with U.S. Department of State J-1 visa regulations and exchange programs, or the ability to quickly learn and apply compliance requirements.

Summary of Responsibilities:

Provide timely support and resolution to participant, host families, and Local Coordinator (LC) inquiries and concerns.

Design and implement action plans for resolving escalated issues in line with Greenheart and DOS regulations.

Ensure program activities comply with U.S. Department of State regulations and internal policies, including validation, documentation, and incident reporting.

Provide clear, timely communication to stakeholders including participants, host families, field staff, schools, and international partners.

Oversee program logistics such as travel coordination, documentation, internal procedures, and support for Greenheart events and office functions.

Represent Greenheart at conferences and external meetings, build relationships with stakeholders, and deliver presentations to promote program understanding and support.

Other duties as assigned

Benefits:

Full-Time position with benefits

Working remotely

Travel incentives

Work with purpose and impact

Compensation:

$59,000

To Apply:

Sounds like the perfect fit? Tell us WHY by clicking “Apply Now.” A cover letter is required for your application to be considered.

Due to the number of applications processed, we ask that you do not call Greenheart International regarding this position. All qualified applicants will be contacted.

Greenheart International is a U.S. based employer. At this time, we do not sponsor employment visas. All employees must have current authorization to work in the United States and maintain U.S. residency for the duration of their employment.

Greenheart International is an Equal Opportunity Employer that does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, gender identity, genetic information, sex, marital status, disability, or status as a U.S. veteran.