The Trust Administrator at Hemenway Trust Company oversees the new account opening process, account funding, distributions, coordinating major events during the life of an account, and closing of accounts at termination. This role serves as a key resource within the organization, providing expertise, guidance, and strategic support to drive consistency, efficiency, and excellence across trust administration functions.

The ideal candidate will ensure the highest levels of accuracy, organization, and accountability in all aspects of account administration, while supporting internal and external stakeholders. This role is essential to serving as a critical link between clients, account managers, and internal teams, maintaining the integrity of trust administration, enhance the client experience, and support the firm’s commitment to excellence, precision, and service.

Job Summary:

· Assist the Director of Operations and Administration in promoting the long-term growth and strategic direction of the Department, ensuring its alignment with firm-wide goals, implementation of firm-wide initiatives, fostering coordination and collaboration with other departments around the firm.

· Serve as a dedicated, trusted, and valued member of each client’s team at HTC, working in a supporting-partnership with the Account Manager(s) to advocate for the client’s requests and interests.

· Foster strong client relationships through proactive communication, timely and thoughtful responses to inquiries, and consistent updates to Account Manager(s) on emerging matters and developments.

· Oversee new account openings, review trust instruments, and resolve questions with the Account Manager(s) when appropriate.

· Verify system records for accuracy post-setup.

· Maintain all account related documentation and electronic communications in the company’s document management system.

· Collaborate closely with Account Managers to administer key events (e.g., gifts, charitable contributions, estate transfers, UPIA elections, share splits.”

· Act as the point person on special administration projects, coordinating the response throughout the company’s internal departments.

· Review and approve client disbursements, including utilities, taxes, insurance, and personal expenses.

· Conduct annual administrative reviews, ensuring compliance with trust terms or regulatory requirements, and tracking upcoming milestones (e.g., beneficiary age thresholds, termination dates).

· Oversee account closings and asset distributions per company policy, including preparation of termination schedules, final fees calculation, outside Trustee confirmation, etc.

Position Requirements:

• Bachelors degree in related field, a Certified Trust and Fiduciary Advisor is preferred.
• At least 5 or more years of experience within trust administration experience including knowledge of trusts, estates and fiduciary and individual tax requirements.
• Ability to demonstrate strong leadership, planning, talent development, with the ability to build high-performing teams.
• Ability to perform the essential duties of the position with time constraints, interruptions, and stressed attorneys and staff.
• Ability to use data based software, spread sheet, and word processing software and equipment to complete analysis and reports.
• Strong communication skills and experience with trust accounting systems and custodial platforms preferred

About Hemenway Trust Company:

Hemenway Trust Company (HTC) is a limited liability trust company chartered in New Hampshire as a non-depository trust company and regulated by the New Hampshire Banking Department. As a private trust company, HTC provides a full range of wealth advisory and management services to families and individuals of means.

Hemenway Trust Company is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, sexual orientation, gender identity, age, veteran status, disability status, or any other applicable characteristics protected by law.

We encourage applications from a diverse pool of candidates and base employment decisions on business needs, job requirements, and individual qualifications.

We support an inclusive workplace and are committed to creating a welcoming environment for all employees.

To Apply:

The base salary range provided below reflects our good faith estimate of the expected starting compensation for this role at the time of posting. The final compensation offered to a selected candidate will be determined based on job-related, non-discriminatory factors, including a candidate’s experience, qualifications, education, external market data, and internal equity considerations. In addition to base salary, employees receive other variable compensation based on their role and individual performance. $100,000 - $130,000

If you possess the skills and credentials we are looking for, please submit your resume and cover letter, in strict confidence, for consideration to hrhtc@hemtrust.com

*Please note that this position is hybrid eligible for New Hampshire residents only, if you are located in another state the position will be five days in office.

Pay: $100,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Trust Administration: 5 years (Required)

License/Certification:

• CTFA (Preferred)

Work Location: Hybrid remote in Salem, NH 03079