DCI Job Requirement for:

Field Support Representative

Location: Jordan (90/90 Rotation)

Job Description

Serve as an FSR Analyst

Work side-by-side with analysts to train and mentor users

Troubleshoot technical issues and develop new use cases

Solve unique and challenging problems

Embed with high-impact units to understand their operational and technical needs

Help facilitate collaboration across a global enterprise

Provide desk-side training to analysts

Train analysts/operators in a classroom and operational setting

Staff the Help Desk

• Respond to user requests and work with the engineering team to troubleshoot issues

Provide feedback to the engineering team about product

Attend and provide assistance during briefings with senior leaders

Proactively develop relationships with users at customer site and surface use case gaps.

Build initial dashboard products and assist users with building questions

Qualifications:

Strong background in intel analysis

Experience fusing intelligence capabilities in support of operations

Recent experience with one or more of the following is required:

• Gotham, AIDP, Maven Foundry, or Gaia

Technical background with working knowledge of:

• HTML, Ruby, Python and/or Java, as well hardware, networks, and server administration

Experience training analyst in a classroom setting

Strong knowledge of Excel

Military/Special Operation/Law Enforcement experience is highly preferred

*Note: This role is 90 Days on duty in Jordan, followed by 90 days off at your HOR

Active TS/SCI Security Clearance

Job Type: Full-time

Salary: $90,000-$120,000

Job Type: Full-time

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• intel analysis : 5 years (Preferred)
• fusion cell: 3 years (Preferred)
• supporting naval or joint environments : 3 years (Preferred)
• Gaia: 3 years (Preferred)
• building initial dashboard products : 3 years (Preferred)
• Gotham and/or AIDP: 3 years (Preferred)
• Foundry, and/or Maven: 3 years (Preferred)

Security clearance:

• Top Secret (Required)

Work Location: In person