Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week.

Technical Summary:

This senior-level IT Consultant serves within the Enterprise Architecture organization, with a primary focus on developing and evolving internal products and capabilities that enable operational standards, architecture governance, and architecture risk management across the enterprise. The role blends enterprise architecture, product management, and business analysis disciplines to design process and solutions that systematically improve how architecture standards are defined, assessed, adopted, and sustained.

The individual acts as a product owner and architecture partner for internal platforms, frameworks, and tooling that support operational standards management, architecture risk identification, and compliance visibility. By applying strong process analysis and design skills, the role evaluates current-state capabilities and operational practices, identifies risk and inconsistency, and delivers scalable products and processes that enable consistent decision-making and transparency across technology domains.

The IT Consultant collaborates closely with architects, delivery teams, operations, and governance stakeholders to translate architecture intent into practical, consumable products, standards, and assessment mechanisms that reduce risk, improve operability, and support long-term enterprise resiliency.

Job Summary:

This senior level individual contributor is primarily responsible for serving as the lead technical expert on project teams, contributing to technical direction for varying technical solutions, and ensuring IT systems are effectively utilized.

Essential Responsibilities:

• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.
• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
• Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
• Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise.
• Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals.
• Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise.
• Maps current state against future state processes.
• Defines the impact of requirements on upstream and downstream solution components.
• Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise.
• Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.
• Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions.
• Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design.
• Participates in evaluating third-party vendors as directed.
• Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise.
• Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Analytical Skills
• Business Case Development
• Business Planning
• Business Process Improvement
• Client Focus
• Crisis Incident Management
• Debugging and Troubleshooting
• Demonstrating Personal Flexibility
• Innovative Mindset
• Maintain Files and Records
• Managing Diverse Relationships
• Mentoring and Coaching
• Model Development
• Negotiation
• Organizational Skills
• Prioritization
• Process Validation
• Project Management
• Relationship Building
• Requirements Elicitation & Analysis
• Technical Documentation
• Vendor Management

Minimum Qualifications:

• Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum eight (8) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications:

• Four (4) years experience working for a health care organization
• Four (4) years experience working for an IT organization

Primary Location: North Carolina,Greensboro,Greensboro Administration

Scheduled Weekly Hours: 40

Shift: Day

Workdays: Mon, Tue, Wed, Thu, Fri

Working Hours Start: 08:00 AM

Working Hours End: 05:00 PM

Job Schedule: Full-time

Job Type: Standard

Worker Location: Flexible

Employee Status: Regular

Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee

Job Level: Individual Contributor

Department: KPIT ADMIN - ITO HCS DESIGN ADMIN - 9601

Pay Range: $121000 - $156530 / year

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel: Yes, 5 % of the Time

Flexible: Work location is on-site at a KP location, with the flexibility to work from home.

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Pay: $121,000.00 - $156,530.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have a bachelors degree or higher in Business Administration or Computer Science/Information Systems AND at least 8yrs of IT experience; OR, without the degree, do you have at least 11yrs of IT experience?
• Are you familiar with Enterprise Architecture concepts (business, application, data, technology, and operational views) and how they intersect across the enterprise?
• Do you have at least 2yrs experience with product lifecycle management for internal tools and frameworks (ideation, roadmap, adoption, feedback, iteration)?
• Do you have at least 4yrs experience in workflow analysis, including the use of modeling software (e.g., Visio).?

Location:

• Greensboro, NC 27401 (Required)

Ability to Commute:

• Greensboro, NC 27401 (Required)

Ability to Relocate:

• Greensboro, NC 27401: Relocate before starting work (Required)

Work Location: In person