Imaging Associates is seeking a CMA (Certified Medical Assistant) in the Anchorage area to serve as a Business Relations Representative. This Anchorage field representative will play a key role in driving growth for Imaging Associates by cultivating and maintaining relationships with referring healthcare providers. Reporting to the Director of Business Relations and collaborating with the CEO and Senior Leadership Team, this position focuses on outreach, marketing, and service excellence to establish Imaging Associates as the preferred radiology partner. As a key extension to the Business Relations team, this role bridges our centers and physician offices, clinic staff, and patients, you will manage an assigned call list, conduct targeted visits, and ensure responsive communication to support long-term referral partnerships. This is a full-time, non-exempt role requiring local travel within Alaska.

At Imaging Associates, we combine advanced imaging technology with exceptional customer service. Our commitment to quality care and community partnership guides everything we do. We are seeking a motivated, personable professional who values excellence, collaboration, and relationship-driven work.

Key Responsibilities:

Relationship & Data Management

• Maintain and optimize the CRM database: track interactions, referral trends, provider information, and generate reports.
• Manage an assigned provider list with proactive follow-up via phone, email, and virtual outreach.
• Support relationship nurturing through coordinated communications, scheduling, and issue resolution.
• Monitor and respond daily to Google reviews, emails, and other feedback channels for high satisfaction.

Marketing & Administrative Support

• Execute business development initiatives under direction from the Director of Business Relations and CEO.
• Develop and maintain shared calendars for visits, events, luncheons, and presentations.
• Manage inventory of marketing materials (referral pads, brochures, swag).
• Assist with event coordination, provider onboarding forms, and internal projects (e.g., EMR interfaces, scheduling campaigns).
• Contribute to social media monitoring, posting, and engagement.
• Coordinate and support Mammogram Parties and other promotional activities.
• Provide general administrative support to the Director and Business Relations team.

Operations & Collaboration

• Collaborate with internal departments (Guest Services, Operations, IT) on initiatives that improve provider and patient experience.
• Stay informed on radiology trends and competitive landscape to support team strategy.
• Perform other duties as assigned to support overall business goals.

Requirements

• MUST be Anchorage based
• Certified or Registered Medical Assistant (CMA/RMA) strongly preferred; equivalent experience considered.
• Bachelor’s degree in Communications, Marketing, Business, or related field preferred; equivalent experience considered.
• 2–5 years of administrative, sales support, client relations, or healthcare operations experience preferred.
• Strong understanding of medical/clinical operations; radiology familiarity a plus.
• Exceptional organizational, written, and verbal communication skills.
• Proficiency with CRM systems, Microsoft Outlook, Excel, Google tools, and database management.
• Self-motivated with ability to manage multiple priorities and work independently.
• Professional, personable demeanor with strong customer service orientation.

Pay: $48,173.72 - $52,175.40 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Travel reimbursement
• Vision insurance

Work Location: In person