Are you ready to build the future of physical retail from the ground up? Do you thrive when connecting disparate systems into seamless customer experiences? Are you energized by the challenge of building something entirely new?

We're launching a zero-to-one initiative that re-imagines how customers interact with our physical retail experiences. As Sr. Technical Program Manager for this project, you'll orchestrate the convergence of operational infrastructure and customer-facing experiences across digital and physical touch points. You'll leverage AI-powered program management tools to accelerate cross-functional execution, breaking down silos between product, operations, and engineering teams spanning multiple organizations. This is your opportunity to leave fingerprints on a program that will impact how we operate and serve customers while collaborating with diverse stakeholders united by a singular, ambitious vision.

This role requires working closely with the product management team and key software development teams across the company to define strategy and requirements, and lead development design through delivery and subsequent operation. This position requires regular communication with executive management on status, risks and product strategy. Excellent listening, writing skills and strong technical competency are essential. The ideal candidate should focus clearly on both delivery and customers. You should have experience managing multiple complete product development cycles, possesses superior analytical abilities and expert product judgment. A successful candidate will have a strong technical background, excellent analytical and problem solving skills, and great project management and communication skills.

BASIC QUALIFICATIONS

• 7+ years of working directly with engineering teams experience
• 5+ years of technical program management working directly with software engineering teams experience
• 5+ years of technical product or program management experience
• 3+ years of software development experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Operations technology experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually