If You:

• Are an exceptional worker who wants to excel in retail, fashion, design, and hospitality
• See little to no upward mobility in your current career
• Are tired of pouring yourself into something that seems superficial
• Want to be a significant contributor to products and services that you can believe in

Then You:

• You have found the place – where quality and value are balanced in a system that has no glass ceiling and allows all who contribute to build a life for themselves.

Relocation compensation is available for the right candidate. Compensation is above industry standards.

Who We Are:

Division Road is a luxury heritage menswear online and physical retail business that presents traditional and forward North American, Western European, and Japanese apparel and footwear manufacturers to stylish clients from around the globe, with a customer service standard that is equal to the quality of goods we carry. Division Road fashioned a physical environment and round-table organization for those passionate about design and retail to excel professionally and personally. We situated the headquarters in an idyllic location, building our business to synchronize with constant natural changes and to meet challenges with action derived from composure, consideration, and creativity in a thriving, hard-working office culture.

The Role:

The Retail & Business Manager role is an opportunity for a conscientious individual with an entrepreneurial drive and a passion for well-made, rare products to be a significant contributor to a landmark niche retail business. Division Road has an old-world standard of retailing, defined by building relationships with clientele through delivering comprehensive product knowledge and personalizing services in physical and virtual venues.

The Retail & Business Manager will execute duties across many areas to facilitate the successful operation of both the brick-and-mortar environment and the business's e-commerce mechanisms. This role will increase sales of Division Road’s carefully crafted merchandise mix and leverage the iconic flagship location by ensuring a high-quality and streamlined operation from front to back of house.

Overall, you will develop and execute plans for organic growth, improve policies and procedures, achieve and maintain operational excellence, and build and manage a successful team. Ultimately, this role serves as the mechanism between the executive and the team responsible for implementing the brand vision.

This position requires a dynamic person with strong organizational skills and the ability to prioritize. In one day, you must be able to serve clients online and in-store, coordinate releases and shipments, reconcile accounts, run analytics reports, schedule media campaigns, oversee facilities and people, maintain the headquarters, and execute all duties to an exceptionally high standard.

We are looking for an efficient and effective professional with a track record of success managing physical sales and/or e-commerce operations, with a background or education in marketing, design, management, and/or business administration. This is an exciting opportunity to grow professionally and contribute to building a successful retail business with a strong brand identity in a niche marketplace.

Requirements:

• Minimum 5 years of Retail or Hospitality Management experience within a luxury environment
• Minimum 3 years of B2C or B2B Management experience
• Undergraduate degree from an accredited college or university
• Detailed knowledge of CSM Systems and advanced computer skills, including expertise with all Microsoft Office programs and working knowledge of Creative Suites
• Proficiency with e-commerce systems; experience with Shopify is a plus
• Comfortable with IT, including network management
• Working knowledge in copywriting, photography, and/or video for creating original product and editorial content considered an asset

Duties:

• Deliver product knowledge and serve customers to Division Road standards
• Process in-store and online transactions
• Client Relations through phone, email, and social media
• Physical and E-Commerce retail management for net orders (from purchase to delivery to experience) to ensure customer satisfaction
• Personnel management, to include training and performance oversight and review
• Logistics and budget management of inventory, supply, collateral, and shipping
• Supply and merchandise re-orders and allocation planning
• Reporting via Shopify, Google, and media analytics
• Strategizing and executing advertisement, marketing, and media campaigns
• Collaborate on growth strategy with e-commerce, brick & mortar, and pop-up channels
• Event planning and execution
• Long-term strategy, development, and marketing of The Fields
• Site management (events and rentals)
• Maintaining showroom and appointment experience

Attributes:

• Resourceful and self-driven with a strong work ethic
• Professional presentation and demeanor
• Ability to effectively build relationships with vendors, customers, team, and leadership
• Strong organizational and problem-solving abilities
• Clear and effective written and verbal communication skills
• Ability to work in a fast-paced environment
• Desire to be a part of a dynamic, growing company
• Ability to remain teachable and flexible

Capabilities:

• Work 5 days per week, to include one weekend day
• Ability to lift heavy objects (50 lbs.+)
• Conduct maintenance and cleaning of retail and stock areas

To Be Considered:

• Apply with a cover letter, resume, and, if applicable, a linked portfolio of your work

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Education:

• Associate (Required)

Experience:

• Retail: 3 years (Required)

Ability to Relocate:

• Charlottesville, VA: Relocate with an employer provided relocation package (Required)

Work Location: In person