About the Role

We’re looking for a Graduate Systems & Support Engineer who’s eager to make an impact from day one. This hands-on role blends customer support, systems engineering, and project delivery for theme parks, museums, and major AV installations around the globe, working with cutting-edge technology to solve real-world challenges and help deliver solutions.

If you’re driven, passionate about immersive experiences, and ready for a role that is challenging, rewarding and loaded with incredible growth opportunities, this is the perfect opportunity for you!

From the start, your focus will be in the following areas:

>> Deliver World-Class Support: Provide remote and onsite assistance for unique, high-profile projects, ensuring our products run smoothly, and that customer expectations are exceeded.

>> Build and Repair 7thSense Hardware: Assume full end‑to‑end responsibility for preparing demos and assisting Production in building, configuring and repairing products in your location; the show must go on!

>> Work in the Field: Attend site visits for installations and support, and assist with demonstrations, both domestically and internationally.

>> Contribute to Team Success: Participate in general office and team duties, including shipping/receiving, trade show setup and attendance, and other shared responsibilities.

7thSense provides significant potential for career advancement, and developing these skills facilitates that growth:

>> Solving Complex Problems: Tackle a wide range of customer challenges with creativity and resourcefulness, resolving issues quickly and effectively.

>> Testing Systems and Products: Participate in testing new products and software updates before anyone gets to see them to identify bugs and improvement areas, collaborating with development teams to implement solutions.

>> Supporting Project Engineering: Support senior engineers with global projects, from initiation through deployment, while learning and developing skills for future progression toward project leadership.

>> Collaborating Across Teams: Work closely with the Development, Product, and Production teams to escalate and resolve complex issues, contributing to product and process enhancements.

>> Continuous Learning: Stay up to date with emerging technologies and industry trends and pursue training opportunities to grow your expertise.

Who You Are

>> You know your way around Microsoft Windows – upgrading drivers, changing network settings, and tweaking the registry are no sweat.

>> Hands-on experience with computer hardware assembly and repair is essential.

>> Proven ability to multitask, remain detail-oriented, and make informed decisions under pressure.

>> Resourcefulness, dedication, and a proactive approach to problem-solving.

>> Excellent verbal and written communication skills.

>> Willingness and flexibility to work on call (including weekends on rotation).

>> Professionalism and ease interacting with customers at all organisational levels.

>> Must hold or be able to obtain a valid driver’s license and passport.

>> Willingness to travel domestically and internationally as required.

Bonus “geek” points for the following:

>> Basic understanding of audio-visual and control systems, media production workflows, and/or digital media formats.

>> Experience with media servers and/or pixel processors.

>> Knowledge of show control programming, with hands-on experience with either Medialon, Alcorn McBride, Crestron, Q-SYS or similar systems.

>> Ability to navigate a Linux terminal to perform basic system functions.

>> CompTIA A+, CCNA, Avixa CTS-I and/or ANP, Dante VSC, and/or AVoIP experience.

>> Python, JavaScript, HTML, and/or C# scripting/coding experience.

>> Experience with high bandwidth (10/25/40/100GbE) network technology.

>> Familiarity with 3D modeling programs (Blender, Cinema4D, Maya), generative engines (Unreal, Unity, Notch, TouchDesigner), or video editing software (After Effects, Davinci Resolve, Final Cut).

Why Work for Us?

Here at 7thSense, we are a friendly and dynamic global team where collaboration and innovation thrive. Experience a relaxed yet hardworking environment that truly values both professional excellence and personal wellbeing. Be part of projects that inspire creativity and genuinely bring joy to people around the world, making every day at work rewarding and meaningful.

>> Circa $55,000 (depending on experience).

>> Employee health, dental and vision insurance premiums are covered plus employer HSA contribution on applicable plans.

>> 401(k), matching up to 3%.

>> 20 days annual holiday (plus public holidays) rising by 1 day per full year service up to a maximum of 28 days.

>> Non-contractual profit-sharing scheme (dependent upon revenue/margin targets being met).

Location

7thSense Orlando Office

4207 Vineland Road, Suite M1, Orlando, FL 32811, USA

For more information, please contact us on:

+1 248 599 2717

To apply, please send your CV and a cover note to careers@7thsense.one.