Your role:

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows. Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.

• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing. Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance.

• Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies. Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.

• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures. Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations.

• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes. Continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction.
  

You're the right fit if:

• You’ve acquired 2 .5 + year s of professional working experience in IT services o r related technical environments , preferably in a field or hospital-based healthcare environment. Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.

• Your skills include a foundational understanding of IT systems, networking concepts, and technical troubleshooting; computer networking certification preferred (e.g. CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent/higher level certification) . CCNA encouraged for career progression.

• You have an associate degree in computer science, biomedical, engineering, or related field of study , or equivalent combination of education and above listed experience. Bachelor’s degree preferred.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position. You must be able to :

• Travel for business. Approximately 7 5 % travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.

• Work in an office/home office and/or remote setting , as well as in a hospital/healthcare environment; adhere to requirements and comply with vendor credentialing.

• Work flexible hours (based on business needs to include non-standard work hours, overtime, weekends, and on-call rotations).

• Wear all required personal protective equipment.

• You’re a detail-oriented, collaborative problem solver with strong organization and communication skills, a disciplined approach to structured processes, and a growth mindset focused on continuous learning and delivering a positive customer experience.
  

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week . Onsite roles require full-time presence in the company’s facilities . Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company . We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve . Do the work of your life to help improve the lives of others.

• Learn more about our business .

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.
  

Philips Transparency Details