Job Overview

We have an immediate opportunity for an IT Desktop Support Technician to work at our South Harbor, Milwaukee location. This role provides technical support for end-user hardware, software, and A/V conference room technologies. The role involves hands-on troubleshooting, system deployment, and cross-functional collaboration to ensure effective and timely support while delivering the highest level of customer service. This entry-level role is perfect for individuals eager to grow their IT skills while supporting a dynamic and collaborative environment.

Key Job Responsibilities

• Provide on-site and remote technical support for end-user devices and workplace technologies (including PCs, laptops, tablets, mobile devices, RF guns, printers, and conference room equipment).
• Troubleshoot hardware, software, and connectivity issues for end users, escalating as needed to senior technicians or analysts to ensure timely resolution.
• Execute endpoint deployment and imaging tasks using standardized tools (Intune, SCCM, etc.) and participate in patch validation and software installation under defined procedures.
• Maintain accurate documentation and timely completion of incidents and service requests to repair, deploy, configure, and maintain desktops, laptops, and other IT related equipment.
• Support and maintain conference room AV systems, including setup and live support for onsite meetings and video conferencing (Teams, Zoom, Webex).
• Support VIP users and executive staff with a high degree of professionalism.
• Escalate complex issues to senior support staff or system administrators as needed.
• Support IT team with system rollouts, upgrades, and routine maintenance tasks.
• Ensure endpoint compliance with corporate standards, security tools, and patching requirements to maintain environment health and security posture.

Qualifications/Requirements

Required Skills

• Education & Experience:
  • High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field preferred).
  • Two+ years of experience in IT support, help desk, or related technical role.
  • Relevant certifications (CompTIA A+, Microsoft Certified Desktop Support Technician, etc.) are a plus.
• Travel requirements:
  • Ability to travel to other Komatsu locations as needed; up to 10%.

Preferred Skills

• Basic knowledge of Windows 11 and MacOS client operating system environments.
• Familiarity with Microsoft Office Suite, Office 365, and common business applications.
• Basic understanding of networking concepts (IP, DNS, DHCP).
• Strong time management, problem solving, troubleshooting and multi-tasking ability.
• Experience in a production or manufacturing environment

Additional Information