Role Overview

This role bridges engineering, product, and marketing—turning complex technical systems into clear, authoritative, and search-optimized content for customers, developers, sales teams, and partners.

You will own the creation of technical manuals, API documentation, tutorials, product guides, and SEO-optimized content that explains sophisticated platforms (including CPaaS, UCaaS, CCaaS, APIs, data pipelines, and telecom infrastructure).

Key Responsibilities

Technical Documentation

• Create & Maintain: Develop product manuals, user guides, admin/operations guides, API documentation, and integration/onboarding guides.
• Translate Complexity: Turn complex engineering workflows into clear, step-by-step instructions, visual workflows, and accessible technical explanations.
• Version Control: Maintain documentation versioning, change logs, and updates.

Tutorials & Knowledge Base

• Content Production: Produce setup guides, troubleshooting articles, best-practice workflows, and how-to tutorials.
• Knowledge Management: Build, organize, and manage a searchable knowledge base, ensuring accuracy, clarity, and consistency across all content.

B2B Product & Sales Content

• Sales Enablement: Develop technical product overviews, feature explanations, RFP/compliance documentation, and technical sales materials.
• Enterprise Support: Support sales cycles by clearly articulating architecture, security, compliance, and operational workflows.

SEO & Content Strategy

• Optimization: Write search-optimized technical content for product pages, integration pages, industry use cases, and developer resources.
• Keyword Strategy: Conduct keyword research to optimize technical blogs, tutorials, and product documentation, ensuring all content drives inbound demand and discoverability.

Required Skills & Experience

• Experience: 4+ years of technical writing or developer documentation experience, specifically within B2B SaaS or enterprise platforms
• Technical Aptitude: Proven ability to document APIs, SaaS platforms, workflow automation, and complex data/telecom systems.
• Writing & Structure: Strong command of technical grammar, information architecture, and instructional design. Ability to simplify complex systems without losing technical accuracy.
• Tools & Formats: Proficiency in Markdown, HTML, CMS platforms, and knowledge base tools.
• Cross-Functional Collaboration: Highly comfortable partnering with engineering, product management, and customer support teams.

Preferred Qualifications

• Industry experience in Telecom, CPaaS, UCaaS, CCaaS, or enterprise SaaS.
• Familiarity with APIs, SIP, messaging, and workflow automation.
• Understanding of security, compliance, and data governance standards.
• Experience with Git or version-controlled documentation systems.
• Proven SEO experience within a technical or B2B SaaS environment.

What Success Looks Like

• Seamless Onboarding: Customers can set up and use the platform with minimal support tickets.
• Empowered Sales: Sales teams can clearly and confidently explain the platform using your documentation.
• Engineering Trust: Internal engineers trust and rely on the accuracy of your published material.
• High Visibility: The platform is easily discoverable through your SEO-optimized technical content.

Location

This is an in-person role at our Fargo office (509 25th Ave N, Fargo, ND 58102) or our Wahoo office (112 East 7th Street Suite 1, Wahoo, NE 68066).