Business Process Analyst / Technical Writer – ARNG CSO-S/SGS

Location: Arlington, VA / Washington, DC area, including NGB, TARC, Pentagon, ANGRC, Joint Base Andrews, and authorized telework locations
Work Arrangement: On-site/hybrid as authorized; remote work is not permitted
Clearance: Secret required; Top Secret preferred
Employment Type: Full-time
Status: Contingent upon contract award

Position Summary

Summit Technologies is seeking a Business Process Analyst / Technical Writer to support ARNG CSO-S/SGS staff action processes, SOPs, workflow documentation, training materials, process improvement, business rules, and technical writing. This position supports ARNG staff action control, correspondence standards, workflow management, and continuity.

Responsibilities

• Document business processes, workflows, procedures, and performance measures.
• Develop and maintain SOPs, work instructions, training materials, continuity products, and process guides.
• Support ARNG staff action training and workflow manager support.
• Analyze existing processes and identify gaps, risks, and improvement opportunities.
• Support data collection plans, reporting tools, records processes, and archive procedures.
• Maintain electronic data requirements, file plans, inventories, and retrieval aids.
• Support correspondence standards, templates, and staff action guidance.
• Coordinate with Government leads, Action Officers, Workflow Managers, and directorates.
• Communicate process improvement efforts to internal and external stakeholders.
• Support SharePoint and repository content related to ARNG staff action processes.

Required Qualifications

• Bachelor’s degree in Business Administration, Public Administration, Communications, Technical Writing, English, Information Science, Management, or related field preferred.
• Five to seven years of relevant experience in business process analysis, technical writing, SOP development, staff action support, workflow analysis, or process improvement.
• Strong writing, documentation, analytical, and communication skills.
• Proficiency with Microsoft Office, SharePoint, Teams, and Excel.
• Ability to obtain and maintain CAC and Government system access.

Preferred Qualifications

• ARNG, NGB, Army, DoD, or headquarters staff experience.
• Experience with staff action control, executive correspondence, workflow manager training, or business process improvement.
• Experience developing Government SOPs, templates, or training guides.
• Position contingent on contract award.

Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans.

Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at-will organization.