Reports to: Help Desk Supervisor Pay Grade: N09
Terms of
Employment:
FLSA Classification: Non-Exempt
Funding
Source:
This position is locally funded
Position Summary
The position is responsible for providing the initial employee support for technical inquiries received via the
telephone, email, and/or ticketing system. Assesses nature of problem and resolves issues over the phone or
escalates issue to appropriate tech support specialist.
Essential Functions / Key Responsibilities
1. Provides initial basic technical support using basic technical knowledge for inquiries received over the
phone and/or email.
2. Applies basic technical knowledge to assess nature of problems and resolves simple and basic support
issues over the phone.
3. Serves as first-level support for basic problems. Escalates non-complex issues or issues that need on-site
assistance to appropriate technical support specialist.
4. Works under close supervision to ensure the proper operation of hardware, software, internet, personal
devices, and telecommunication equipment with little to no latitude for independent judgement.
5. Keep informed of most recent trends and technologies.
6. Documents and completes information for reporting; collaborates and supports project initiatives.
7. Performs other related duties as assigned within the appropriate skill and experience capabilities
expected for this position under close supervision.
Minimum Requirements
Preferred Qualifications
Physical Demands/Requirements:
Supervisory Responsibilities / Direct Reports
San Antonio ISD is committed to non-discrimination on the basis of race, color, ethnicity, culture, religion,
national origin, age, sex, gender identity, gender expression, sexual orientation, appearance,
immigration/citizenship status, home language, socioeconomic status, or disability in its educational programs,
services, and District business functions.
Sign in to browse authentic reviews, anonymous ratings and salary data before you apply.