Washington Area FCU is a financial institution committed to providing quality products combined with exceptional service to meet the needs of our membership and communities.

The Teller/Member Services Representative (MSR) is the point of contact for the majority of in-person and telephone-initiated transactions and inquiries by members. Therefore, the MSR must be able to maintain a professional demeanor, be punctual with attendance and assignments, provide consistent quality service, and maintain a friendly and cooperative working environment. As an MSR, maintaining a consistent and acceptable volume of accuracy with assigned duties, as well as, maintaining adequate security on all cash and negotiable items under the employee’s control is mandatory.

Essential Functions & Responsibilities:

• Receives inquiries and processes member financial transactions, including deposits, withdrawals, transfers, loan payments, negotiable items; account setup & maintenance.
• Balances cash drawer and daily transactions and maintains accurate member and credit union records.
• Provides information to members concerning products, services, and benefits. Provides assistance to members with problems or will direct members to the appropriate department for specific information and service.
• Performs a variety of tasks to aid the department and overall branch operations. Includes answering the telephone, email correspondence, filing, data entry, maintenance, record keeping, and reporting.
• Cross-sells credit union products and services. Informs members of promotions, specials, or events at the credit union. Participates in overall credit union annual and strategic goals and objectives.

Experience - Cash handling required. Banking experience preferred.

Education - A high school education or GED.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Banking/Finance: 1 year (Preferred)
• Cash handling: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Relocate:

• Washington, PA 15301: Relocate before starting work (Required)

Work Location: In person