About Us

At Dogwood, we are more than just a veterinary clinic—we are a compassionate, Fear-Free certified team dedicated to setting a new standard in pet care. We believe that Pets Are People Too, and we extend that philosophy to our clients and team members by fostering an environment of trust, respect, and excellence. Every interaction, from phone calls to in-clinic visits, reflects our commitment to making veterinary care approachable, stress-free, and exceptional.Whether it’s a wagging tail at the front desk or a reassuring voice over the phone, every interaction is a chance to create a positive, stress-free experience. If you’re looking for a place where compassion meets top-tier veterinary care (and where talking to animals is totally normal), welcome to Dogwood!

We’re on the hunt for a Customer Service Representative (CSR)/Receptionist who speaks fluent human and pet (extra points if you can translate meows and tail wags). If you’re the kind of person who can turn a hectic day into a happy one with a smile, a kind word, and maybe a well-timed treat, you’ll fit right in! At Dogwood, we take our work seriously—but not ourselves—because every pet (and their human) deserves a warm welcome and a stress-free visit. If you love people, animals, and being the friendly glue that holds a team together, we’d love to meet you!

What You’ll Do:

✅ Deliver Exceptional Client Experiences – Greet clients warmly, check them in, and ensure they feel welcomed and valued from the moment they step through our doors.

✅ Be a Fear-Free Advocate – Help create a stress-free environment by recognizing signs of fear and anxiety in pets and assisting in calming techniques.

✅ Manage Scheduling & Communication – Efficiently handle phone calls, emails, and appointment requests while maintaining an organized schedule for our doctors and technicians.

✅ Educate & Assist Clients – Provide accurate information about services, wellness plans, and pet care while addressing concerns with empathy and professionalism.

✅ Handle Transactions & Records – Process payments, update client records, and maintain accuracy in all documentation.

✅ Manage Prescription Refills & Online Store – Process medication refill requests accurately and efficiently while assisting clients with our online veterinary store.

✅ Collaborate with the Veterinary Team – Work closely with veterinarians and technicians to ensure seamless communication and coordination of patient care.

✅ Maintain a Positive, Organized and Clean Workspace – Keep the front desk and lobby area clean, professional, and efficient to support the overall flow of the clinic.

What We’re Looking For:

✔️ A People & Pet Person – You love animals and enjoy working with people just as much. You understand the importance of both client and patient experiences.

✔️ Excellent Communication Skills – You’re a confident, compassionate communicator who can handle phone calls, emails, and in-person interactions with ease.

✔️ Attention to Detail – You’re organized, accurate, and able to multitask in a fast-paced environment without losing focus.

✔️ Team-Oriented Mindset – You enjoy working in a collaborative environment and are always willing to support your teammates.

✔️ Empathy & Patience – You can stay calm and reassuring even when clients or pets are stressed, nervous, or emotional.

✔️ Ability to Handle Sensitive Situations – You approach difficult conversations (such as discussing medical concerns or end-of-life care) with compassion and professionalism.

✔️ Previous Veterinary and Customer Service Experience – Experience in a veterinary clinic, medical office, or customer service role is a plus, but we are happy to train the right candidate!

Why Join Dogwood?

Be Part of a Fear-Free Certified Team – Help create a stress-free experience for every pet and client.

Supportive & Collaborative Work Environment – Work alongside a team that values kindness, respect, and teamwork.

Opportunities for Growth & Learning – We encourage ongoing education and professional development.

Work-Life Balance (With Vet Life Reality, IYKYK!) – We strive for a balanced schedule because happy employees make the best caregivers. But this is veterinary medicine—some days are unpredictable. While occasional longer days happen, we support each other through it all as a strong, dedicated team.

Make a Real Impact – Every day, you’ll help strengthen the human-animal bond and make a difference in pets’ lives.

How to Apply:

If you’re ready to be part of a veterinary team that prioritizes compassion, excellence, and client relationships, we’d love to hear from you! Please submit your resume and a brief cover letter detailing why you’d be a great fit for Dogwood.

Join us in providing The Dogwood Standard—where pets, clients, and team members all receive the care and respect they deserve!