Onyx Talent Management is seeking a dependable and detail-oriented Supervisor to oversee day-to-day messaging operations for premium creator accounts. This position is focused on team leadership, quality assurance, and performance management—not direct fan messaging.

We manage top level creators who maintain a polished, professional online presence. As Supervisor, you’ll ensure writers are delivering consistent, engaging, and brand-aligned communication while meeting performance goals. You will be facilitating the bridge between entry staff and upper management; focusing largely on the oversight and audits of employees and organization.

Responsibilities

• Lead and coach messaging staff, providing real-time feedback and support.
• Monitor message quality for tone, accuracy, and compliance with brand standards.
• Monitor KPIs such as response times, conversions, and retention.
• Handle escalations and complex subscriber situations professionally.
• Maintain SOPs, guidelines, and performance playbooks.
• Collaborate with team leads and upper management to align on goals and brand voice.
• Handle broad scale sales strategies in correlation with upper management

Requirements

• 1–2+ years of experience in a supervisory or lead role (team lead, QA, trainer, or manager) in chat operations, customer support, or social media management.
• Strong English and communication skills.
• Proven ability to coach and manage performance using data-driven KPIs.
• Experience with CRM, chat management, or workflow platforms (e.g., dashboards, scheduling systems, or creator-economy tools) strongly preferred.
• Reliable availability for 8+ hours per day (some evenings/weekends may be required).
• Organized, decisive, and comfortable managing multiple priorities.
• Must be knowledgeable of sales and have at least some previous history in sales

What We Offer

• Competitive Base Pay + Bonuses tied to team performance.
• Remote Position with flexible scheduling (must maintain coverage and reporting).
• Training & Support including onboarding, SOPs, and quality guidelines.
• Career Growth Opportunities as Onyx expands (Senior Supervisor, QA/Training Lead, Account Operations Manager).
• Hands on work with premium creator accounts focused on long-term brand growth and professional engagement.

Job Type

• Full-time
• Remote

Pay

• Competitive base rate (discussed during interview)
• Performance-based bonuses

To Apply

• Submit your application via Indeed.
• Fill out our Google Form (This is a MUST DO) https://forms.gle/T7fWJ7n8gPahEmXm6
• Google form must be opened on a Laptop or Desktop for link to work (We have had problems with people doing it on their phones in the past)

Pay: $12.00 - $15.00 per hour

Work Location: Remote