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Returns Processor
Job Summary:
Under the direction of the Returns Supervisor, the returns processor plays a critical role in maintaining operational efficiency by ensuring returned products are handled correctly, processed quickly, and routed to the appropriate channel.
Key Responsibilities:
Receive, unload, and sort incoming returns from carriers and store locations
Inspect returned merchandise for condition, damage, and resale eligibility
Determine appropriate disposition including restock, repair, outlet, or discard
Repackage and label products to meet company quality standards
Match physical items to documentation and ensure accurate system processing
Audit processed returns to verify accuracy, quality, and removal of customer information
Maintain inventory accuracy through proper system updates and physical handling
Partner with Inventory Control to resolve discrepancies and support cycle counts
Use RF devices and warehouse systems to process, track, and move inventory
Identify and escalate product quality issues or recurring defects
Meet established productivity and turnaround time goals for return processing
Maintain a clean, organized, and safe work environment
Follow all safety policies and procedures when operating equipment
Support continuous improvement efforts within the returns process
Qualifications & Skills:
Strong attention to detail and ability to identify product defects or inconsistencies
Ability to make sound decisions on product quality and disposition
Comfortable working in a fast-paced fulfillment center environment
Strong organizational and time management skills
Ability to work both independently and as part of a team
Strong computer proficiency with the ability to navigate multiple systems and applications efficiently
Education & Experience:
High school diploma or equivalent required.
Previous experience in a fulfillment center environment required. Returns processing experience preferred.
Experience with RF scanners, warehouse management systems, and Microsoft Office applications (Excel, Word, Outlook) preferred.
Experience operating material handling equipment is a plus
The minimum salary is $18.67 and the max salary is $18.67.
$18.67/hr (Employer provided)
Greensboro, NC
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