Training & Knowledge Transfer Consultant

Location: Washington, DC or Remote

Contingent Upon Award

At iCallidus, we are innovators harnessing the power of creative thinkers to develop, execute, and manage groundbreaking IT solutions. Our multidisciplinary team excels in cybersecurity, digital modernization, transformation, and strategic management, ensuring our clients stay ahead in a dynamic tech landscape. We prioritize user-centric designs, building secure, scalable, and efficient systems tailored to meet specific business needs. Our commitment to cost-effective solutions enables clients to achieve more without significant cost escalations. With a robust portfolio of successful projects across various sectors and a proven track record, we consistently deliver high-quality results, helping organizations enhance performance and security while embracing the future of technology.

Key Responsibilities:

• Coordinate training activities aligned with deployment and cutover timelines, ensuring alignment with facility readiness and end-user onboarding.
• Collaborate with the EHRM Training Lead, Change Management Team, and Deployment Teams to synchronize training schedules, environments, and content delivery.
• Ensure clinical and administrative users receive timely and role-appropriate training, including pre-go-live, go-live, and post-go-live reinforcement sessions.
• Support the development and delivery of tailored training materials, quick-reference guides, and deployment toolkits in collaboration with content developers and trainers.
• Lead knowledge transfer activities between deployment teams and sustainment organizations, including technical handoffs, process documentation, and support models.
• Monitor training completion rates, user readiness scores, and adoption metrics to identify gaps and recommend targeted training interventions.
• Document lessons learned from each deployment site to enhance training strategies and improve future implementations.
• Maintain knowledge repositories, including documentation libraries and role-based learning content, to ensure long-term accessibility and reference for local site support teams.
• Participate in stakeholder briefings, cutover planning sessions, and sustainment readiness reviews to integrate training and knowledge transfer activities into broader deployment efforts.

Qualifications and Requirements:

• Bachelor’s degree in Education, Health Informatics, Organizational Development, or a related field.
• 5+ years of experience in training development, instructional design, or knowledge management in a healthcare, IT, or federal environment.
• Experience supporting training or knowledge transfer efforts for Electronic Health Record (EHR) implementations, preferably Oracle Health (Cerner) or other large-scale platforms.
• Strong communication and facilitation skills, with experience working across clinical, technical, and administrative user groups.
• Familiarity with adult learning principles, change management frameworks, and end-user engagement techniques.
• Proficiency in Microsoft Office Suite, SharePoint, and learning management systems.

Preferred Qualifications:

• Experience supporting Department of Veterans Affairs or Department of Defense health IT initiatives.
• Certification in instructional design, project management, or change management (e.g., PMP, Prosci, ATD).
• Clinical background or experience working with healthcare providers is a plus.

Key Deliverables:

• Training Schedules and Readiness Plans will be developed to ensure all personnel are prepared for system adoption.
• Training Completion Dashboards will be created to track participation and monitor progress across user groups.
• Knowledge Transfer Packages will be assembled to support the effective transition of responsibilities to sustainment teams.
• Sustainment Handoff Documentation will be provided to guide ongoing support and maintenance activities post-deployment.
• Post-Deployment Training Reports and Lessons Learned will be compiled to evaluate training effectiveness and identify areas for improvement.

Clearance Requirement:

Must be eligible to obtain and maintain Tier 2 Moderate Risk (MBI) clearance.

Benefits:

Medical, Vision, Dental, 401(K), Short Term Disability, Standard Basic Life Insurance.

EEO Statement

iCallidus is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate because of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.